Peyton Anderson

Leading sustainable, accessible, fun transportation in over 250 cities worldwide through a user experience that encompasses the Lime app, our vehicles, as well as a distributed charging network. My role lies at the intersection of:

• Leading customer engagement, conducting research, and fostering product ideation.
• Spearheading UX design, software, and firmware engineering efforts and implementation.
• Establishing a top-tier CX support framework supported by generative artificial intelligence.
• Analyzing data to gauge opportunities, track progress, and measure impact. With expertise in data analysis, I'm capable of self-service or collaborating with one of our senior data scientists.
• Collaborating with international operations teams and government entities across 30+ nations. Global business travel across Europe, the Middle East and the US.

Created sophisticated platforms aimed at elevating sales strategy and defining customer segmentation within Amazon Advertising's swiftly expanding Ads division, with 40% year-over-year growth. Deployed personalized sales intelligence and automated pitch mechanisms utilizing a combination of internal and external market data. Led the development of a customer segmentation model, effectively assigning accounts (e.g., Procter and Gamble, Unilever) to their designated sales teams in collaboration with numerous cross-functional stakeholders.

Implemented data-driven mechanisms and analytics platforms to optimize cloud server performance within AWS infrastructure Operations, coinciding with a period of remarkable growth for AWS, nearly doubling its annual revenue to $45 billion. Introduced cutting-edge monitoring platforms that simplified requirements from various stakeholders, consolidated over 20 intricate data sources, and reduced ad-hoc analytics inquiries by a factor of 10. Assumed responsibility for vital customer experience metrics, shaping weekly operational meetings attended by a diverse audience of 350+.

Empowered AWS Infrastructure engineers through the provision of customized analytics tools for their day-to-day activities. Traveled to various locations to devise solutions for data center operations teams. Oversaw the migration from Tableau to the Amazon QuickSight BI platform for a user base exceeding 350 individuals, additionally conducting training sessions to equip them with self-service analytics capabilities.