Peyton Carey
Fort Valley,USA
Summary
Professional with strong experience in client relationship management, well-prepared to enhance customer satisfaction and retention. Adept at driving impactful initiatives through strategic communication, conflict resolution, and problem-solving. Valued for collaboration, dependability, and adaptability in dynamic environments. Skilled in CRM software, customer service, and managing client expectations.
Overview
3
3
years of professional experience
Work History
Sr Client Relationship Specialist
Trajector Medical
04.2024 - 10.2024
- Assisted in developing and implementing client satisfaction surveys, gathering valuable feedback to drive improvements.
- Proactively reached out to clients with relevant updates or information, demonstrating exceptional customer service skills and fostering long-term relationships.
- Balanced competing priorities effectively by leveraging strong organizational skills alongside excellent multitasking abilities.
- Received multiple awards for outstanding customer service, including "Support Specialist of the Month" recognitions.
- Served as the primary point of contact for high-value clients, ensuring their needs were met and expectations exceeded.
- Developed comprehensive training materials for new hires, improving onboarding success rates.
- Enhanced client satisfaction by promptly addressing and resolving support issues.
- Managed complex client escalations with professionalism and diplomacy, resulting in preserved relationships and retained business.
Client Support Specialist
Trajector Medical
07.2023 - 04.2024
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Conducted case management activities and services with multidisciplinary team.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Customer Service Staff
Publix
02.2022 - 05.2023
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Technical Diploma - Cosmetology
Central Georgia Technical College
Warner Robins, GA08.2013
High school diploma -
Bleckley County High School
Cochran, GA07.2010
Skills
- Customer service
- Cash Handling
- Cashiering
- Cleaning Experience
- CRM Software
- Microsoft Office
- Time Management
- Team Management
- Organizational Skills
- Call Center
- Phone Etiquette
- Data Entry
- Client engagement
- Relationship management
- Customer satisfaction
- Account management
- Conflict resolution
Timeline
Sr Client Relationship Specialist
Trajector Medical
04.2024 - 10.2024
Client Support Specialist
Trajector Medical
07.2023 - 04.2024
Customer Service Staff
Publix
02.2022 - 05.2023
Technical Diploma - Cosmetology
Central Georgia Technical College
High school diploma -
Bleckley County High School
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