Handled crisis situations professionally; swiftly resolved issues while maintaining positive relationships with clients.
Coordinated with vendors to provide quality catering, entertainment, and decorations for memorable parties.
Negotiated contracts successfully, securing favorable terms for clients while maintaining positive vendor relations.
Boosted client satisfaction by delivering exceptional customer service and promptly addressing concerns.
Ensured timely setup and breakdown of event spaces while adhering to strict schedules and deadlines.
Enhanced event experience by planning and executing creative party themes and engaging activities.
Maintained accurate records of all events, including budgets, inventory, invoices, timelines, and post-event evaluations.
Floor Staff Member
Pinballz Kingdom
08.2022 - 01.2023
Kept facilities clean, neat and organized to give areas professional and fresh appeal.
Responded to all customer inquiries thoroughly and professionally.
Responded to customer requests efficiently and with knowledgeable assistance.
Removed safety hazards, soiled items and trash from customer areas.
Followed established protocols for door and entry security.
Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
Handled cash transactions efficiently while adhering to company policies for secure financial management.
Cashier
Marcos Pizzeria
12.2020 - 08.2022
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.