Peyton Carver
Knoxville,TN
Summary
Customer service professional prepared to excel in managing client accounts and ensuring exceptional service delivery. Background in fostering client relationships and resolving concerns with focus on results. Reliable and adaptable team player, skilled in communication and problem-solving, contributing to dynamic team environments and achieving targets.
Overview
3
3
years of professional experience
Work History
Customer Account Specialist 2
Total Quality Logistics Inc.
10.2022 - 11.2024
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Provided exceptional support during high call volume periods, ensuring continued quality service under pressure.
- Distributed tasks among staff, fulfilling customer needs.
- Supported onboarding process with extensive mentorship over six months.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Continually updated knowledge on industry trends and developments to better serve client needs.
- Recognized as a top performer within the team, consistently meeting or exceeding performance metrics related to customer satisfaction.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Awarded Top CAS 2 newcomer for performance in 2022.
- Earned recognition as Sales Support Elite for the year 2023.
- Directed operational activities for an $8+ million revenue stream from 2022 to 2024.
Customer Account Specialist 1
Total Quality Logistics Inc.
01.2022 - 10.2022
- Ensured on-time pickup and delivery of customer freight by training staff.
- Supervised day-to-day activities of full truckload services yielding substantial revenue.
Logistics Coordinator
Total Quality Logistics Inc.
11.2021 - 01.2022
- Arranged transportation for freight brokers.
- Optimized freight costs through strategic rate negotiations.
Logistics Account Executive
Total Quality Logistics Inc.
06.2021 - 11.2021
- Assisted in daily operations boosting overall revenue.
- Operated efficiently under demanding conditions.
- Secured cost-effective freight agreements.
- Scheduled pick up and delivery appointments.
Education
Bachelor of Science - Supply Chain Management
The University of Tennessee
Knoxville, TN05-2019
Skills
- Teamwork and collaboration
- Customer engagement
- Customer relationship development
- Due diligence
- Strong negotiation
- Multitasking
- Attention to detail
- Reliability
- Team building
Timeline
Customer Account Specialist 2
Total Quality Logistics Inc.
10.2022 - 11.2024
Customer Account Specialist 1
Total Quality Logistics Inc.
01.2022 - 10.2022
Logistics Coordinator
Total Quality Logistics Inc.
11.2021 - 01.2022
Logistics Account Executive
Total Quality Logistics Inc.
06.2021 - 11.2021
Bachelor of Science - Supply Chain Management
The University of Tennessee
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