Peyton Fleming
Chicago,IL
Summary
Professional hospitality expert with over 10 years of experience. Proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining a clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
Work History
Lounge Manager
Earls Kitchen + Bar
05.2024 - Current
- Established performance metrics to measure success in various areas of operation and made adjustments as needed for continuous improvement.
- Fostered a positive working environment that encouraged open communication between employees at all levels of management.
- Analyzed daily sales data track which menu items were popular and where improvements could be made for increased profitability.
- Promoted an exceptional guest experience by maintaining a clean, inviting, and comfortable atmosphere in the lounge area.
Bar Manager
Earls Kitchen + Bar
01.2023 - Current
- Oversaw maintenance of the physical space, ensuring all equipment was functioning properly and any repairs or upgrades were completed in a timely manner.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the company.
- Developed relationships with vendors, securing favorable terms and high-quality products for the lounge.
- Managed inventory levels effectively to reduce waste and maintain optimal stock levels for seamless service delivery.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Bartender
Earls Kitchen + Bar
12.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server
Earls Kitchen + Bar
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Wellness Advisor
YogaSix
03.2021 - 07.2022
- Optimized facility cleanliness, ensuring a safe and welcoming environment for clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
SERVER
Glenbrier Golf Course
07.2020 - 09.2020
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
SHIFT LEADER
PDP's Pizzeria
01.2016 - 04.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Maintained clean, sanitized and well-organized food preparation zones
Education
General Education
Lansing Community College
Lansing, MI05.2020
High School Diploma - undefined
Laingsburg High School
06.2017
Skills
- Responsible alcohol service
- Beverage making
- Sales expertise
- Guest relations
- Order Accuracy
- Cash handling
- Operational efficiency
- Staff training and development
- Health and safety compliance
- Inventory management
- Brand standards
Timeline
Lounge Manager
Earls Kitchen + Bar
05.2024 - Current
Bar Manager
Earls Kitchen + Bar
01.2023 - Current
Bartender
Earls Kitchen + Bar
12.2022 - Current
Server
Earls Kitchen + Bar
04.2021 - Current
Wellness Advisor
YogaSix
03.2021 - 07.2022
SERVER
Glenbrier Golf Course
07.2020 - 09.2020
SHIFT LEADER
PDP's Pizzeria
01.2016 - 04.2020
High School Diploma - undefined
Laingsburg High School
General Education
Lansing Community College
Similar Profiles
Joshua Fraser-BamfordJoshua Fraser-Bamford
Shift Leader at Earls Kitchen + BarShift Leader at Earls Kitchen + Bar
Jenna KellyJenna Kelly
Training and Development Manager at Earls Kitchen + BarTraining and Development Manager at Earls Kitchen + Bar
Peyton HuntPeyton Hunt
Restaurant Hostess at Earls Kitchen + BarRestaurant Hostess at Earls Kitchen + Bar