Peyton Flournoy
Hoover,AL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Capable of adapting and overcoming obstacles both physically and mentally. Willingness to learn and be better than before. Open availability and ready to start whenever needed.
Overview
2
2
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
06.2024 - Current
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Prepared detailed reports on account performance, highlighting key achievements and areas for improvement during client meetings.
- Used consultative sales approach to understand and meet customer needs.
- Prepared pricing agreements and contracts to close sales.
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Prospected new sales leads from directories, referrals and partners.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Connected customers with services based on individual needs and vendor capabilities.
- Tracked market and industry trends, regulations and practices through trade shows and publications.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proactively managed client correspondence and recorded tracking and communications.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Pharmacy Technician
Walgreens
11.2023 - Current
- Knowledge in health care computer based systems along with rules and regulations of controlled drugs
- Able to process and type prescriptions with correct instructions and dosages
- Able to deescalate and control difficult situations with productive results
- Handle sensitive information pertaining to patient confidentiality
- Process insurance claims with correct days and quantity supply for certain medications
- Find and implement savings tools to patients with high claims or no insurance
- Reach out to patients to provide excellent care through patient care portal to help with refills and forgotten medications
- Improving knowledge on insurance deductibles and government assistance programs
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Set up and modified patient profiles to include current medications and insurance details.
Team Member
Chick-fil-a
03.2023 - 11.2023
- Followed sanitary procedures when cleaning machinery to ensure healthy environment
- Created memorable moments for customers both in-store and drive-thru
- Operated computer systems efficiently and fast-paced
- Completed cleaning lists and stock lists for leaders to ensure that next leaders in charge is prepared
- Completed all required tasks in timely manner
- Maintained high levels of quality through attention to detail
- Responsible for payment methods and ensure correct order for customers
- Maintained productive, efficient approach to all tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted with inventory counts and stocking of merchandise.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Contributed to positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
B.S. - Sociology
University of Montevallo
Montevallo, AL12.2023
Skills
- Teamwork
- Time management abilities
- Continuous improvement
- Adaptability
- Professional demeanor
- Conflict resolution
- Customer service
- Problem-solving
- Reliability
- Excellent communication
- Self motivation
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
06.2024 - Current
Pharmacy Technician
Walgreens
11.2023 - Current
Team Member
Chick-fil-a
03.2023 - 11.2023
B.S. - Sociology
University of Montevallo
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