Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peyton Kincaid

Canton,OH

Summary

Personable Service Writer accomplished in coordinating heavy duty truck and trailer service jobs by distributing among technicians. Focused on customer service by negotiating pricing with vendors as well as navigating warranty policies. Passionate about solving problems through an in-depth understanding of the service department and customers' expectations.

Overview

8
8
years of professional experience

Work History

Fleet Maintenance Coordinator

MPI Logistics & Services
12.2022 - Current
  • Write up new repair orders and assigned to appropriate technicians for the jobs
  • Obtain company information and updating as needed
  • Improve customer satisfaction by providing timely and accurate service estimates
  • Reduce wait times for customers by effectively managing appointment schedules and coordinating with technicians by keeping accurate updates
  • Use multiple systems and screens at one time to work productively in a timely manner
  • Work directly with drivers and company in person, via emails, and by phone
  • Schedule work coming into the shop
  • Enhance communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
  • Close out completed repair orders, create invoices, collect payments
  • Ensure accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
  • Use multiple systems and screens at one time to work productively in a timely manner
  • Oversee 8 to 10 technicians
  • Using Excel, enter technician times and repairs made daily
  • Contribute to improved workflow efficiency by regularly updating internal software with accurate part numbers, prices, and descriptions.
  • Part inventory counting and ordering
  • Draft and manage shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.

Service Writer

Young Truck Sales, Inc.
07.2021 - 12.2022
  • Hooked units up to computer with industry-specific software programs to gain access to unit's information
  • Wrote up new repair orders and assigned to appropriate technicians for jobs
  • Obtained company information and updating as needed
  • Improved customer satisfaction by providing timely and accurate service estimates
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians by keeping accurate updates
  • Searched and applied warranty coverage, kept inventory of warranty parts and cores
  • Used multiple systems and screens at one time to work productively in a timely manner
  • Worked directly with drivers and company in person, via emails, and by phone
  • Scheduled work coming into shop
  • Enhanced communication between technicians and customers, resulting in clear expectations and better understanding of repair services.
  • Closed out completed repair orders, create invoices, collect payments
  • Ensured accurate documentation of completed repairs, aiding in maintenance of detailed records for future reference.
  • Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.

Truck Service Advisor

TravelCenters of America
08.2019 - 06.2021
  • Wrote up repair orders, closed out invoices
  • Called companies for approval and collecting payment
  • Trained new Service Advisors
  • Overseen 6 to 8 technician, assigned technician jobs per ability and knowledge
  • Ensured timely completion of repairs, resulting in minimal downtime
  • Located parts at dealers or from shop inventory
  • Key Holder - Performed opening and closing of shop
  • Maintained clean and safe workspace for technicians, contributing to optimal working environment that reduced accidents or incidents.
  • Coordinated inventory management activities to minimize stockouts while avoiding excess backstock levels on high-demand parts or supplies.
  • Streamlined communication between technicians and customers, ensuring clear understanding of repair needs and expectations.
  • Reduced wait times for customers by prioritizing urgent cases and coordinating efforts among technicians.

Back of House Trainer

Bubba's 33 Restaurant
09.2017 - 06.2019

Sales Associate

Payless ShoeSource
03.2016 - 08.2017

Education

High school or equivalent -

Sandy Valley High School
Magnolia, OH
05.2015

Dental Assisting -

RG Drage Career Technical Center
Canton, OH
05.2015

Skills

  • Customer Relations
  • Service Estimates and Price Quoting
  • Service Recommendations and scheduling
  • Record Keeping and Reporting
  • Invoicing and Payment processing
  • Organizational Skills
  • Attention to Detail
  • Multitasking and time management
  • Customer service (7 years)
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook (5 years)
  • Microsoft Office

Timeline

Fleet Maintenance Coordinator

MPI Logistics & Services
12.2022 - Current

Service Writer

Young Truck Sales, Inc.
07.2021 - 12.2022

Truck Service Advisor

TravelCenters of America
08.2019 - 06.2021

Back of House Trainer

Bubba's 33 Restaurant
09.2017 - 06.2019

Sales Associate

Payless ShoeSource
03.2016 - 08.2017

High school or equivalent -

Sandy Valley High School

Dental Assisting -

RG Drage Career Technical Center

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Peyton Kincaid