Peyton Futcher
Philadelphia,PA
Summary
Results-driven team leader with expertise in client relationship management and conflict resolution. Proven ability to drive sales and enhance customer experiences. Dynamic professional with a strong background in project management and effective communication. Successfully coordinated teams to boost sales performance and enhance client satisfaction by implementing strategic approaches.
Overview
7
7
years of professional experience
Work History
Team Leader
Tempur-Pedic
Philadelphia, Pennsylvania
07.2025 - Current
- Developed and implemented sales strategies that improved performance.
- Drove sales of company products and services through strategic customer meetings.
- Managed and retained existing client accounts.
- Coordinated workflow among team members, enhancing operational efficiency.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
Call Center Representative
Dynata
Philadelphia, Pennsylvania
02.2019 - 12.2025
- Assisted customers with account issues and resolved complaints effectively.
- Managed inbound customer inquiries and provided accurate information.
- Documented call details in CRM software for tracking purposes.
- Utilized call scripts to ensure consistent communication with customers.
Apprentice Funeral Director
Rucks Towson Funeral Home
Baltimore, Maryland
01.2023 - 08.2025
- Assisted families in arranging funeral services and memorials with compassion.
- Communicated effectively with clients to address concerns and provide information.
- Prepared deceased individuals for viewings through careful grooming and dressing.
- Transported deceased bodies from hospitals or places of death to mortuary facilities using appropriate vehicles.
Education
MBA - Social Work
Capella University
Minneapolis, MN12-2028
Associate of Science - Mortuary Science
The Community College of Baltimore County
Catonsville, MD05-2026
Bachelor of Arts - Film And Media
Temple University
Philadelphia, PA12-2021
Skills
- Sales strategy development
- Sales performance analytics
- Client management
- CRM software
- Project management
- Team leadership
- Customer service
- Client relations
- Effective communication
- Conflict resolution
- Self motivation
- Sales strategy
Timeline
Team Leader
Tempur-Pedic
07.2025 - Current
Apprentice Funeral Director
Rucks Towson Funeral Home
01.2023 - 08.2025
Call Center Representative
Dynata
02.2019 - 12.2025
MBA - Social Work
Capella University
Associate of Science - Mortuary Science
The Community College of Baltimore County
Bachelor of Arts - Film And Media
Temple University