Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peyton Harmon

Orlando,FL

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Several years of career work within fine dining establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills.

Overview

2
2
years of professional experience

Work History

Hostess

The Garlic, LLC
New Smyrna Beach , Florida
04.2021 - Current
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Working with guests efficiently while also handling a 100+ party wait.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Planned and executed 200+ guest parties by organizing menus, spaces and special requests.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 20%.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
  • Greeting and escorting guests to their assigned tables, seating anywhere from 500-1500 guests a night depending on how busy.
  • Using iPads to place guests at tables virtually, or put them on a wait.
  • Cashing out guests in the gift shop using a POS system.
  • Efficiently quoted accurate wait times reaching over two and a half hours.

Busser

The Garlic, Llc
New Smyrna Beach, Florida
04.2021 - Current
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Trained new staff in bussing and cleaning procedures.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Provided attentive service and proactively assessed guest needs.

Food Runner

The Garlic Llc
New Smyrna Beach, Florida
04.2021 - Current
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Answered questions from restaurant patrons regarding menu items.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Cultivated warm relationships with regular customers.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.

Hostess

The Half Wall
New Smyrna Beach, Florida
08.2020 - 03.2021
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.

Busser/Food Runner

The Half Wall
New Smyrna Beach, Florida
08.2020 - 03.2021
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Trained new staff in bussing and cleaning procedures.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Smoothie Barista

Planet Smoothie
Port Orange, Florida
05.2020 - 07.2020
  • Communicated special requests and coordinated daily tasks working with teammates.
  • Took customer orders and accurately processed in system.
  • Cut, diced, and chopped fresh ingredients and toppings for smoothies.
  • Explained product details to share ingredients, allergens or preparation methods.
  • Maintained, operated, set up, and cleaned food preparation equipment.
  • Operated POS system for quick order entry and cash drawer accuracy.
  • Followed health, safety, and sanitation guidelines with proper handwashing, food storage, and sanitization.
  • Prepared and served juices and blended drinks.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.

Education

High School Diploma -

New Smyrna Beach High School
New Smyrna Beach, FL
05.2022

Skills

  • Time Management
  • Kitchen Staff Coordination
  • Wait List Management
  • Front- and Back-Of-House Coordination
  • Team Player
  • Guest Flow
  • To-Go Order Preparation
  • Table Assignment Management

Timeline

Hostess

The Garlic, LLC
04.2021 - Current

Busser

The Garlic, Llc
04.2021 - Current

Food Runner

The Garlic Llc
04.2021 - Current

Hostess

The Half Wall
08.2020 - 03.2021

Busser/Food Runner

The Half Wall
08.2020 - 03.2021

Smoothie Barista

Planet Smoothie
05.2020 - 07.2020

High School Diploma -

New Smyrna Beach High School

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Peyton Harmon