Peyton Helfogt

· Managed opening and closing protocol, daily cash handling procedures, including reconciling registers, making bank deposits, and maintaining accurate financial records.

· Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

· Analyzed customer feedback, responded to customer concerns, and implemented strategies to improve customer experience.

· Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

· Each shift, I lead by example to encourage a culture of teamwork. Working alongside of them, I demonstrated what customer service could truly be. I wanted to build trust, increase communication, and foster a sense of belonging.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.