Peyton Johnson
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Front End Associate
Walmart
06.2023 - 08.2023
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Provided exceptional service for customers by quickly processing transactions and answering questions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Server
Bombshells Restaurant And Bar
01.2023 - 06.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service Representative
Neiman Marcus
07.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate
Dillards Department Store
09.2021 - 01.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
To-Go Server
Pappadeaux's Seafood Kitchen
05.2021 - 10.2021
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
Education
Associate of Arts - Communication Studies
Cedar Valley College
Lancaster, TX05.2023
Skills
- Product Restocking
- Retail Transactions
- Merchandising and Display Assembly
- Inventory Monitoring
- Appointment Scheduling
- Data Collection
- Complaint Resolution
- Information Security
- Call Management
Timeline
Front End Associate
Walmart
06.2023 - 08.2023
Server
Bombshells Restaurant And Bar
01.2023 - 06.2023
Customer Service Representative
Neiman Marcus
07.2022 - 01.2023
Sales Associate
Dillards Department Store
09.2021 - 01.2022
To-Go Server
Pappadeaux's Seafood Kitchen
05.2021 - 10.2021
Associate of Arts - Communication Studies
Cedar Valley College
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