Peyton Joplin
Muscle Shoals
Summary
Dynamic customer service professional with a strong background in delivering exceptional support and fostering positive client relationships. Expertise in cash handling policies, procedures, and regulations ensures compliance while enhancing customer satisfaction. Recognized for providing prompt and precise service, with a proven ability to effectively identify and resolve customer complaints. Committed to maintaining an organized and efficient workplace, consistently striving for excellence in every interaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Internal Medicine Associates
02.2025 - Current
- Assisted customers with inquiries and resolved issues efficiently
- Processed orders and managed returns using CRM software
- Maintained accurate records of customer interactions and transactions
- Collaborated with team members to enhance service delivery
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Machine Operator
North American Lighting
01.2024 - 10.2024
- Operated machinery safely and efficiently, ensuring compliance with safety regulations.
- Monitored production processes and maintained quality control standards throughout operations.
- Performed routine maintenance on equipment to minimize downtime and enhance performance.
- Trained new operators on machinery usage and safety protocols to improve team efficiency.
Bank Teller
TVA Community Credit Union
03.2023 - 01.2024
- Provide prompt, efficient and accurate service in the processing of transactions.
- Accurately process all teller transactions including deposits, withdrawals, and loan payments within established limits, and following Credit Union policy.
- Maintain cash drawer or cash dispenser with minimal discrepancies
- Maintain accurate, up-to-date knowledge of applicable federal and state laws and regulations.
- Perform duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening and closing sub-accounts and processing stop payments.
- Respond to member requests, problems and complaints.
Education
Associate of Science - Nursing
Northwest Shoals Community College
Muscle Shoals, Alabama05-2027
Skills
- Customer service
- Cash handling
- Scheduling
- Product knowledge
- Communications
- Marketing
- Data entry
- Computer proficiency
Certification
Honor Roll Excellence From The University Of Alabama
LANGUAGE
English
Timeline
Customer Service Representative
Internal Medicine Associates
02.2025 - Current
Machine Operator
North American Lighting
01.2024 - 10.2024
Bank Teller
TVA Community Credit Union
03.2023 - 01.2024
Associate of Science - Nursing
Northwest Shoals Community College
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