Peyton Kemp

Oceanside,CA

Summary

Throughout the course of my career I have perfected my customer service skills, as a team member and a leader, to work towards higher goals and overall company success. I am consistent, problem-solving, and skilled at prioritizing tasks with confidence, proficiency, and patience. At any workplace I join I focus on bringing a positive attitude working hard towards business and personal goals.

Overview

years of professional experience

Work History

Lead Sales Gallery Coordinator

Hilton Grand Vacations

02.2024 - Current

Efficiency on Excel and Microsoft applications.
Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
Provided ongoing support to existing clients, strengthening relationships and increasing account retention rates.
Collaborated with marketing team to develop targeted promotional materials and campaigns.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
Counted inventory by sections or for complete audits.

Surf Instructor/Lifeguard

City of Oceanside

06.2019 - 08.2023

Maintained shop, boardroom and public facilities in professional order.
Developed strong partnerships with local businesses to create mutually beneficial promotional opportunities and cross-marketing efforts.
Enforced strict policies for safety in and out of water.
Strong communication skills with all age groups while utilizing individualized approaches when working with all types of clientele.
Collaborated with other instructors to share best practices, optimize lesson plans, and improve overall teaching quality.
Developed strong relationships with clients, resulting in high levels of repeat business and word-of-mouth referrals.

Lagree Fit - Studio Coordinator

Lagree and Versa Fit

01.2021 - 01.2022

Enhanced client satisfaction by ensuring timely communication and addressing their needs promptly.
Provided exceptional customer service during client visits, fostering long-term relationships with key accounts.
Assisted senior management in identifying areas of improvement by regularly reviewing internal processes and providing constructive feedback.
Conducted regular maintenance checks on equipment/assets ensuring they remained in optimal working condition minimizing downtime.
Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.

Education

High School Diploma -

Vista High School

Vista, CA

06-2021

Skills

Creating effective sales strategies
Customer relations
Effective time management

Results-driven improvement
Strong interpersonal communication

Timeline