Peyton Kovach
Fullerton,CA
Summary
As a Barista and Trainer at Starbucks, I excel in beverage preparation and customer service, enhancing sales through exceptional service and rapport building. Skilled in POS systems and conflict mediation, I significantly contributed to team training, ensuring high standards of cleanliness and safety. My adaptability and teamwork foster a positive, efficient work environment, driving customer loyalty and repeat business. I am an outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. I love loving my job and I love working with people and getting to know them and our customers.
Overview
2
2
years of professional experience
Work History
Barista/Barista Trainer
Starbucks
09.2022 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Bachelor of Science - Marketing
California State University Fullerton
Fullerton, CA05.2027
Skills
- Friendly and outgoing
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Safe Food Handling
- New Hire Training
- Time Management
- Teamwork and Collaboration
- Adaptable and Flexible
- Reliable and Dependable
Timeline
Barista/Barista Trainer
Starbucks
09.2022 - 07.2024
Bachelor of Science - Marketing
California State University Fullerton
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