Hi, I’m
Peyton Lashley
Donalsonville,GA
Summary
Adept at handling high-pressure situations, I enhanced customer satisfaction at California Marketing Group by mastering software systems and efficiently resolving inquiries. Known for exceptional problem-solving and interpersonal skills, I consistently fostered positive environments, whether managing front desk operations or teaching, achieving notable client and student satisfaction.
Overview
2026
years of professional experience
Work History
California Marketing Group
Call Center Representative
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Seminole County Elementary School
Substitute Teacher
02.2025 - Current
Job overview
- Filled in for absent teachers, ensuring continuity of classroom instruction and maintaining a productive learning environment.
- Remained on standby five days a week.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
Hartzog Pharmacy
Cashier
02.2024 - 04.2024
Job overview
- Processed customer transactions efficiently at the pharmacy counter.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Fielder & Associates
Front Desk Receptionist
07.2021 - 09.2023
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Southern Regional Technical College Bainbridge, GA
GED
05.2019
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Customer communications
- Answering questions
- Complaint resolution
- Appointment scheduling
- Product knowledge
- Payment processing
- Gathering information
- Calm disposition
- Building rapport
- Account updating
- Customer service optimization
- Inbound phone call management
- Logging call information
- Cash handling
- Training experience
- Delivery tracking
- Product upselling
- Interpersonal skills
- Proficient in software
- Brand representation
- Providing customer support
- Call logging
- Customer account updates
- Computer skills
- Teamwork and collaboration
- Calm and professional under pressure
- Understanding customer needs
- Problem resolution
- Microsoft office
- Professional telephone demeanor
- Work prioritization
- Multi-line phone systems
- Administrative and office support
- Remote office availability
- Following scripts
Timeline
Substitute Teacher
Seminole County Elementary School
02.2025 - Current
Cashier
Hartzog Pharmacy
02.2024 - 04.2024
Front Desk Receptionist
Fielder & Associates
07.2021 - 09.2023
Call Center Representative
California Marketing Group
Southern Regional Technical College
GED
Similar Profiles
Autumn GoodmanAutumn Goodman
CMR at California Marketing GroupCMR at California Marketing Group
Kim HayashiKim Hayashi
Project Manager at California Marketing GroupProject Manager at California Marketing Group
Marlee MaddenMarlee Madden
Customer Service Representative at California Marketing GroupCustomer Service Representative at California Marketing Group
Draven VaughnDraven Vaughn
Farm Hand at Brinson Farm SupplyFarm Hand at Brinson Farm Supply
Kelly HaireKelly Haire
RN Supervisor at Seminole Manor Nursing HomeRN Supervisor at Seminole Manor Nursing Home