Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
To Go Specialist
Bonefish Grill
11.2022 - Current
Making memorable experiences for our guests, Using food and beverage menu knowledge to share favorites and provide recommendations, Anticipating needs, processing Guests orders, and taking payment in hospitable, timely manner, Assembling and delivering orders with hospitality and a smile, Being a team player
FOH Manager
Showmars Matthews
06.2016 - 11.2022
Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
Performed cash handling activities and secured nightly bank deposits.
Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Managed staff schedules and maintained adequate coverage for all shifts.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Education
Associate Degree in Nursing - Nursing
Carolina’s College of Health Sciences
Charlotte, NC
04.2024
Nursing Prerequisites
Central Piedmont Community College
Matthews, NC
06.2022
High School Diploma -
Butler High School
Matthews, NC
06.2016
Skills
Leadership Ability
Creative Problem Solver/Multi-tasker
Detail Oriented
Excellent Communication Skills
Strong multitasking
Phone Etiquette
Quick Learner
Time Management
Team Leadership
Teamwork and Collaboration
Certification
Basic Life Support (CPR and AED) training, 07/2022