Summary
Overview
Work History
Education
Skills
Timeline
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Peyton Michalski

Peyton Michalski

Carol Stream,IL

Summary

Proactive Restaurant Hostess with extensive experience in managing reservations, seating, and guest inquiries. Demonstrated success in high-pressure situations, maintaining a calm demeanor while ensuring exceptional customer service. Skilled in conflict resolution, training staff, and maintaining cleanliness and organization in the front-of-house.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.


Professional caregiver with keen ability to provide nurturing and attentive care. Proven track record of maintaining safe and engaging environment for children, with strong emphasis on teamwork and adaptability. Skilled in implementing educational activities, ensuring proper nutrition, and managing daily routines efficiently. Dependable and responsive to diverse needs, fostering trust and positive relationships with both children and parents.

Overview

6
6
years of professional experience

Work History

Restaurant Hostess

Texas Roadhouse
07.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.

Restaurant Hostess

Mapleberry Pancake House
09.2021 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Babysitter/ Nanny

Myself
09.2018 - Current
  • Played games, worked on homework if needed, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Made breakfast, lunch, and dinner when needed.
  • Took them to do activities like going to park, going to store, and going for walks.
  • Getting them ready for school in the morning: get them up, brush and style hair, brush teeth, make breakfast, get their clothes out, take them to school, and pick them up if needed.
  • Pick them up from school, afternoon snack, help with homework, do crafts, watch a movie, go on a walk/park, make dinner, read together, put them to bed, and wait for mom and dad to get home.
  • If they are younger, interacting with them on the floor with toys.
  • Prepare bottle, prepare small breakfast or lunch, snack, diaper changes, watch them walking around.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Barback

Chrissy's Bar and Grill
02.2024 - 06.2024
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Delivered food to customers at bar and tables.
  • Assisted in setting up and breaking down bar area for special events.
  • Learned how to make wide variety of mixed drinks.
  • Greeted customers and provided friendly, knowledgeable service.
  • Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
  • Assisted wait staff with timely food delivery and guest requests.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Arranged tables and chairs for special occasions and events.
  • Greeted customers and provided menus upon arrival to dining room.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Education

Bachelor of Arts - Elementary Education

Lewis UniversityTra
Romeoville, IL
05-2026

Bachelor of Arts - Elementary Education

College of DuPage
Glen Ellyn, IL
05-2024

High School Diploma -

Glenbard North High School
Carol Stream, IL
05-2021

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Scheduling
  • Complex Problem-Solving
  • Cleanliness and hygiene
  • Relationship Building
  • Front-of-house display creation
  • Conflict Resolution

Timeline

Restaurant Hostess

Texas Roadhouse
07.2024 - Current

Barback

Chrissy's Bar and Grill
02.2024 - 06.2024

Restaurant Hostess

Mapleberry Pancake House
09.2021 - Current

Babysitter/ Nanny

Myself
09.2018 - Current

Bachelor of Arts - Elementary Education

Lewis UniversityTra

Bachelor of Arts - Elementary Education

College of DuPage

High School Diploma -

Glenbard North High School

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Peyton Michalski