Reliable Front of House Employee with demonstrated experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.
Overview
6
6
years of professional experience
Work History
Front of House Employee
Chikfila
Louisville, KY
04.2023 - Current
Informed customers of daily specials, menu items, and restaurant policies.
Resolved customer complaints in a professional and courteous manner.
Processed payments using cash registers or POS systems accurately and efficiently.
Managed large groups in a timely manner while ensuring satisfaction of all guests.
Prepared drinks upon request according to recipes and standards set by management.
Greeted customers and provided friendly customer service.
Assisted with seating arrangements to ensure comfortability for guests.
Checked food quality regularly before serving it to customers.
Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
Performed opening and closing duties such as counting money, organizing supplies.
Stocker
Kroger
Louisville, KY
04.2023 - 09.2023
Monitored expiration dates of perishable items to ensure freshness.
Provided customer service by answering questions about product location, price and availability.
Maintained accurate inventory records through manual systems and and or computerized databases.
Consolidation Clerk
XPO/GXO Logistics
Lebanon, IN
05.2022 - 08.2022
Maintained updated knowledge through continuing education and advanced training.
Managed inventory and supplies to ensure materials were available when needed.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Updated and maintained databases with current information.
Operated equipment and machinery according to safety guidelines.
Outbound Dock
XPO/GXO logistics
Lebanon, IN
05.2021 - 08.2021
Managed inventory and supplies to ensure materials were available when needed.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Updated and maintained databases with current information.
Operated equipment and machinery according to safety guidelines.
Camp Counselor in Training
Twin Lakes Camp Conference Center
Hillsboro, IN
06.2019 - 07.2019
Instructed campers on proper safety protocols while participating in recreational activities.
Developed strong relationships with fellow staff members to create an enjoyable atmosphere for everyone involved.
Encouraged children to participate in team building activities and facilitated group discussions.
Participated in training sessions regarding first aid procedures and emergency preparedness.
Helped ensure that all campers were safe at all times during their stay at the camp.
Maintained a clean environment by helping out with general housekeeping duties around the facility.
Facilitated conflict resolution between children if needed.
Sprayed herbicides or pesticides around plants in order to protect them from pests or disease.
Weeded flowerbeds and spread fertilizer throughout gardens as needed.
Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
Cultivated soil prior to planting trees or flowers in order to create ideal growing conditions.
Trimmed hedges and bushes into desired shapes using pruning shears or hedge trimmers.
Removed debris from work sites after completion of each project.
Education
Bachelor of Science - Biblical Counseling
Boyce College
Louisville
05-2025
Skills
Counseling techniques
Crisis intervention
Conflict resolution
Customer service
Team building
Time management
Relationship building
Active listening
Positive demeanor
Problem-solving
Strong work ethic
Clear communication
Cash handling proficiency
Punctuality and reliability
Basic math
Open-close procedures
Complaint handling
Greeting guests
Affiliations
My main hobby is painting miniatures that are used in tabletop games.
I usually run twice a week to my school to read.
Despite my epilepsy and its impact on my life, I find ways to work as often as I can. Of course, being within walking distance at this location, I dont have many difficulties.
Accomplishments
I have not been given any work-related rewards, but I can say that my performance reviews are positive.
I also got lettered in musical theatre in high school.