Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peyton Myers

Lynchburg,VA

Summary

Dynamic leader with extensive experience at Residence Inn Marriott, excelling in operations management and customer relationship management. Demonstrated success in enhancing productivity and sales through strategic planning and process automation. Skilled in fostering team collaboration, achieving significant improvements in customer satisfaction and operational efficiency. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

6
6
years of professional experience

Work History

General Manager

Residence Inn Marriott
Lynchburg, VA
11.2024 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed service and sales strategies to improve retention and revenue.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Administered employee discipline through verbal and written warnings.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Created schedules and monitored payroll to remain within budget.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Assistant Manager

Residence Inn Marriott
Lynchburg, VA
06.2022 - 11.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Established processes for monitoring customer satisfaction levels.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Managed inventory and supplies to ensure materials were available when needed.

Front Office Manager/Front Desk Receptionist

Residence Inn Marriott
Lynchburg, VA
09.2018 - 06.2022
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Performed administrative duties such as filing documents, answering phones.
  • Utilized property management systems to manage guest bookings, payments, and other transactions.
  • Prepared and analyzed front office reports to track performance and identify improvement areas.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
  • Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
  • Facilitated staff training programs on customer service, software use, and emergency procedures.
  • Managed a team of six front office staff members, including hiring, training, and performance evaluations.
  • Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
  • Created and optimized employee schedules for shift coverage.
  • Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.

Education

High School Diploma -

Jefferson Forest High School
Forest, VA
05-2018

Skills

  • Operations management
  • Sales
  • Customer relationship management
  • Leadership
  • Time and resource optimization
  • Process automation

Timeline

General Manager

Residence Inn Marriott
11.2024 - Current

Assistant Manager

Residence Inn Marriott
06.2022 - 11.2024

Front Office Manager/Front Desk Receptionist

Residence Inn Marriott
09.2018 - 06.2022

High School Diploma -

Jefferson Forest High School

Similar Profiles

CREATE PROFILE
Peyton Myers