Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peyton O'Riley

College Station,TX

Summary

Customer service professional with extensive experience at HEB Grocery Store, excelling in customer engagement and problem-solving. Recognized for enhancing customer satisfaction through tailored recommendations and efficient transaction processing. Proven ability to maintain accuracy and organization while adapting to flexible schedules, ensuring a positive shopping experience for all customers. Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing the company.

Overview

6
6
years of professional experience

Work History

Personal Shopper

HEB Grocery Store
02.2022 - Current
  • Assisted customers in selecting products based on preferences and needs.
  • Developed product knowledge to provide tailored shopping recommendations.
  • Collaborated with team members to enhance customer satisfaction and service quality.
  • Resolved customer inquiries and concerns promptly, ensuring positive shopping experiences.
  • Provided support in maintaining store organization and cleanliness for optimal shopping environments.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Cashier

HEB Grocery Store
06.2020 - 02.2022
  • Processed customer transactions efficiently using POS systems.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Maintained accurate cash register balances through diligent reconciliation practices.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Associate

HEB Grocery Store
01.2020 - 06.2020
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Provided feedback to management on customer trends to inform service enhancements and policy adjustments.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted in training new associates on company policies and service standards.
  • Collaborated with team members to improve workflow efficiency and service delivery.

Education

Bachelor of Science - Resort And Hotel Management

Texas A&M University
College Station, TX
12-2026

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Flexible schedule
  • Customer engagement

Timeline

Personal Shopper

HEB Grocery Store
02.2022 - Current

Cashier

HEB Grocery Store
06.2020 - 02.2022

Customer Service Associate

HEB Grocery Store
01.2020 - 06.2020

Bachelor of Science - Resort And Hotel Management

Texas A&M University