Summary
Overview
Work History
Education
Skills
Certifications
Timeline
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Peyton Rankin

Santa Clara,CA

Summary

Energetic, motivated professional with 6 years of volunteer experience . Punctual, dedicated, dependable and committed to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking team member by coaches, managers, teachers and peers.

Overview

1
1
year of professional experience

Work History

Front Desk Concierge

Palo Alto Hill Golf and Country Club
Palo Alto, California
05.2024 - Current
  • Greeted guests upon arrival, and assisted with check-in and check-out procedures.
  • Answered telephone calls in a professional manner, and directed calls to appropriate personnel.
  • Resolved guest complaints by providing timely customer service solutions.
  • Maintained accurate records of all transactions within the front desk system.
  • Processed payments using point-of-sale systems.
  • Ensured compliance with safety regulations, following company policies.
  • Performed administrative tasks, such as filing documents, and updating databases.
  • Monitored the lobby area to ensure a clean environment that was conducive to business operations.
  • Responded promptly to emergencies to maintain a safe environment for guests.
  • Participated in staff meetings to discuss upcoming events, new initiatives, or customer service strategies.
  • Adhered strictly to company policies regarding the confidentiality of guest information.
  • Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
  • Built and maintained productive relationships with employees.
  • Transmitted information or documents to customers through email.
  • I made reservations for spa treatments, and reserved tennis courts, and lap lanes.

Team Member

Golf Land Usa Miniature Golf
Sunnyvale, California
05.2024 - 08.2024
  • Communicated effectively with customers regarding their inquiries or complaints.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Resolved customer issues promptly in a professional manner.
  • Participated in training sessions for new employees when needed.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.

Education

Fire Science - Fire Science

Silicon Valley Career And Technology Educatuon
San Jose, CA
06-2025

Skills

  • Work Planning
  • Coaching
  • Quality Improvement
  • Mentoring
  • Overseeing Daily Activities
  • Team motivation
  • Teamwork and Collaboration
  • Problem-Solving
  • Leadership
  • Work Planning and Prioritization
  • Safety
  • Issue Resolution
  • Goal Setting
  • Attention to Detail
  • Flexible Schedule
  • Team Check-Ins
  • Performance Improvement

Certifications

  • American Red Cross course: Lifeguarding with CPR/AED For the Professional Rescuer and First Aid (Certification ID #01KD40Q valid until 7/7/26)

Timeline

Front Desk Concierge

Palo Alto Hill Golf and Country Club
05.2024 - Current

Team Member

Golf Land Usa Miniature Golf
05.2024 - 08.2024

Fire Science - Fire Science

Silicon Valley Career And Technology Educatuon
Peyton Rankin