Peyton Smith
Amherst,MA
Summary
Strongly suited in hospitality with proven skills in crafting and serving various food and beverages, managing inventory, and ensuring customer satisfaction. Strong focus on both team collaboration and individual tasks, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining a clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons. With nearly five years in service the skill set required to work efficiently, learn swiftly, and thrive in high-pressure situations while maintaining a positive environment has been mastered; making for a great addition to your team!
Overview
4
4
years of professional experience
Work History
Student Staff
UMA All Campus Makerspace
01.2024 - Current
- Organized workshops and training sessions for students to enhance their academic skills and personal development.
- Assisted in budget preparation by tracking expenses accurately, contributing to prudent financial management within the department.
- Maintained an organized filing system that allowed easy retrieval of important documents when needed by staff or students.
- Assisted with event planning and coordination, resulting in successful campus-wide activities.
- Participated in regular staff meetings to discuss ongoing issues and propose potential solutions for enhanced efficiency within the department.
- Promoted a positive learning environment by enforcing policies and procedures consistently across diverse situations.
- Trained and assisted incoming students of all skill sets with a variety of different machinery.
- Assisted with onboarding of new employees.
Bartender/Server
Vel's Restaurant
07.2021 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Mic's Main Scoop
05.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Barista
Uncle Jon's
07.2020 - 02.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Wareham High School
Wareham, MA05-2023
No Degree - Kinesiology
University of Massachusetts, Amherst
Amherst, MA05-2027
Skills
- Outstanding communication skills
- Exceptional customer service
- Cleanliness standards
- Hospitality service expertise
- High-volume service
- Opening and closing duties
- Strong multitasking
- Highly reliable
Timeline
Student Staff
UMA All Campus Makerspace
01.2024 - Current
Bartender/Server
Vel's Restaurant
07.2021 - 08.2024
Server
Mic's Main Scoop
05.2021 - 08.2022
Barista
Uncle Jon's
07.2020 - 02.2021
High School Diploma -
Wareham High School
No Degree - Kinesiology
University of Massachusetts, Amherst
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