Peyton Snarey
Vero Beach,FL
Summary
I am a proactive, fast-paced learner who is skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in Box Office operations and guest account management illustrated over 4 years of industry experience. I pay very close attention to detail and have the ability to show my organizational skills and time management abilities.
Overview
10
10
years of professional experience
Work History
Assistant Guest Services Manager
Riverside Theatre
05.2019 - Current
- Implement successful strategies to increase customer satisfaction.
- Reduce customer complaints by proactively addressing potential issues before they escalated.
- Assist Guest Services Manager with scheduling, covering for meetings, and training any new employees.
- Assist closely with development team and special events for any ticketing necessities for large events.
- Manage reservations system, ensuring accurate bookings and seamless guest will call pickup.
- Build close relationships with donors and made sure to make their experience the best that it could be.
Recreational Lifeguard
Walt Disney World Resort
11.2018 - 05.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Key Holder
Claire's Boutique
07.2017 - 02.2018
- Oversaw employee schedules, optimizing labor costs while ensuring adequate staffing during business hours.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Sales Associate
Rue 21
05.2014 - 04.2019
- Managed returns, exchanges and refunds in accordance with store policy and worked transactions is a timely manner.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Master’s Academy
Vero Beach, FL05.2016
Skills
- Basic accounting
- Policy Adherence
- Guest Relations and Experiences
- Computer Skills (Google drive, Microsoft Word, and Excel)
- CRM Software
- Customer Service
- Decision-Making
- Relationship Building
- Work Planning and Prioritization
- Guest Registration
- Food and Beverage Operations
- Staff training and scheduling
- Expert Tessitura
Timeline
Assistant Guest Services Manager
Riverside Theatre
05.2019 - Current
Recreational Lifeguard
Walt Disney World Resort
11.2018 - 05.2019
Key Holder
Claire's Boutique
07.2017 - 02.2018
Sales Associate
Rue 21
05.2014 - 04.2019
High School Diploma -
Master’s Academy