Customer-focused professional with seven years of experience in customer service, including three years in a dedicated role. Seeking Retail Associate position to leverage strong interpersonal skills and reliability. Committed to enhancing customer satisfaction and team success through effective communication and problem-solving.
Work History
Brand Ambassador
5 Months
Carhartt | 04.2026 - Current
Developed and executed promotional campaigns to enhance brand visibility and customer engagement.
Monitored inventory levels and provided insights for product placement based on sales performance.
Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Engaged, educated, and befriended customers to deliver amazing shopping experience.
Stand Lead
7 Years 4 Months
Wal-Mart Amp | 05.2019 - Current
Coordinated a team of approximately 12-15 people in the stand, ensuring timely completion of tasks.
Supervised daily operations to ensure compliance with safety and quality standards.
Coordinated team workflows, optimizing efficiency in product handling and inventory management.
Trained staff on best practices for merchandise presentation and customer service techniques.
Team Member
3 Years 3 Months
Wrights Barbecue | 01.2023 - 04.2026
Trained new staff on menu items, cooking techniques, and safety protocols.
Managed cross-store coordination between the personal store and other stores to support university concession operations.
Delivered exceptional customer service, ensuring satisfaction and repeat business.
Assisted in food preparation, maintaining high standards of hygiene and efficiency.
Resolved customer complaints promptly, fostering a positive dining experience.
Sales Associate
6 Months
Hollister | 09.2022 - 03.2023
Utilized POS systems for transaction processing, enhancing efficiency and customer satisfaction during peak hours.
Trained new associates on sales techniques, product knowledge, and store policies, ensuring seamless onboarding.
Resolved customer inquiries and complaints promptly, reinforcing positive customer relations and retention efforts.
Prepared merchandise for sales floor by pricing or tagging.
Associate
1 Year
Walmart | 01.2022 - 01.2023
Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma
Bentonville High School | Bentonville, AR | 05-2023
Ignite Aviation
Awarded Student of the Year 2023
3.0 GPA
Extracurricular Activities: Football and Track & Field
Skills
Customer engagement
Relationship building
Customer concern resolution
Conflict techniques
Customer Service
Attention to Detail
Interpersonal skills
Exceptional communication
Goal-oriented mindset
Performance improvement
Conflict resolution
Scheduling
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of 5 in the development of Ignite Aviation.