Peyton Theriot

Hardy & Hardy

08.2019 - Current

Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Reported issues to higher management with great detail.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Assisted in recruiting, hiring and training of team members.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Interacted well with customers to build connections and nurture relationships.

Summary