Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Peyton Tidrow

Colorado Springs,CO

Summary

A highly dedicated individual with 4+ years of customer service experience. Responsible for greeting and creating a smooth floor plane for customers dinning experience.

Overview

5
5
years of professional experience

Work History

Front of House Employee

Sierra Restaurant
Littleton, CO
10.2019 - Current
  • Greeted customers and provided friendly customer service.
  • Answered phone calls, took reservations, and answered inquiries.
  • Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
  • Organized menus and ensured they were properly stocked at each table.
  • Assisted with seating arrangements to ensure comfortability for guests.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Managed large groups in a timely manner while ensuring satisfaction of all guests.
  • Provided take-out services to customers who preferred to dine offsite.
  • Communicated orders to kitchen staff in an accurate and timely fashion.
  • Checked food quality regularly before serving it to customers.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Performed opening and closing duties such as counting money, organizing supplies.
  • Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
  • Cross-trained in other areas such as bussing tables or bartending if needed.
  • Enforced safety protocols within the restaurant environment at all times.
  • Collaborated with other departments within the restaurant on various tasks or projects.
  • Assisted with training new front of house employees on procedures and policies.
  • Prepared drinks upon request according to recipes and standards set by management.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Assisted guests with special needs or accommodations, ensuring an inclusive environment.
  • Trained new front-of-house staff on policies, procedures, and customer service standards.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Worked with managers to report and resolve customer issues or concerns.
  • Delivered guest orders to correct tables or take-out counter.
  • Took to-go phone orders from guests following outlined procedures.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
  • Bussed tables between courses, loading and unloading trays to expedite service.
  • Managed waitlist and communicated wait times accurately to guests.
  • Facilitated smooth communication between kitchen staff and front-of-house team.
  • Greeted guests upon arrival, providing a warm and welcoming atmosphere.
  • Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
  • Handled customer queries and complaints, ensuring satisfactory resolution.
  • Conducted menu presentations and made recommendations based on guest preferences.
  • Implemented strategies to improve service efficiency and guest satisfaction.
  • Assisted in setting up for events and special occasions, ensuring a seamless experience.
  • Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
  • Participated in team meetings to discuss performance metrics and areas for improvement.
  • Answered phone inquiries, taking reservations and providing information as needed.
  • Upheld company standards and values, representing the brand positively.
  • Ensured compliance with health and safety regulations within the front-of-house area.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Education

High School Diploma -

Colorado Early Colleges - Parker
Parker, CO
05-2023

Some College (No Degree) - Nursing Assistance

Arapahoe Community College
Castle Rock, CO

Skills

  • Phone Etiquette
  • Strong Work Ethic
  • Team Collaboration
  • Attention to detail
  • Problem solving
  • Time management
  • Customer service
  • Adaptability

Accomplishments

  • The president's volunteer service award

Timeline

Front of House Employee

Sierra Restaurant
10.2019 - Current

High School Diploma -

Colorado Early Colleges - Parker

Some College (No Degree) - Nursing Assistance

Arapahoe Community College

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Peyton Tidrow