Peyton Vance
Nashville,TN
Summary
Versatile Assistant General Manager with 10 years of experience overseeing daily hotel operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Dual Assistant General Manager
Nashville Vanderbilt Shared RI
09.2021 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
Sr. Manager F&B
Nashville Airport Marriott
07.2017 - 09.2021
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Assistant Banquet Manager
Nashville Airport Marriott
03.2016 - 07.2017
- Maintained accurate records of all banquet events including revenues generated, expenses incurred, and post-event evaluations.
- Conducted pre-event meetings with staff to review event details, establishing clear expectations for performance.
- Enhanced guest satisfaction by efficiently coordinating banquet events and ensuring timely service.
- Managed event setup and breakdown, adhering to strict timelines and maintaining the highest standards of cleanliness.
- Assisted in hiring, training, and mentoring new staff members for continued success in the banquet department.
- Increased repeat business through exceptional customer service and attention to detail during events.
Restaurant Supervisor
Nashville Airport Marriott
04.2014 - 03.2016
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Education
BBA -
Middle Tennessee State University
Murfreesboro, TN05.2010
Skills
- Staff Management
- Inventory Control
- Operations Management
- Team leadership expertise
- Effective leader
- Business operations knowledge
- Budget Control
Timeline
Dual Assistant General Manager
Nashville Vanderbilt Shared RI
09.2021 - Current
Sr. Manager F&B
Nashville Airport Marriott
07.2017 - 09.2021
Assistant Banquet Manager
Nashville Airport Marriott
03.2016 - 07.2017
Restaurant Supervisor
Nashville Airport Marriott
04.2014 - 03.2016
BBA -
Middle Tennessee State University
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