Peyton Walker
Dothan
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Microsoft Office appointment scheduling system to manage over 60 plus patients weekly. Organized and accurate in managing patient flow.
Diligent Unit secretary with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles and proficient in using CRM software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Private caregiver and Patient Care Technician and data entry
Independent Contractor/Self Employed
09.2020 - Current
- Schedule appointments, give meds daily, communicate on patient's behalf, give baths and cook meals
- Consult with doctors and nurses to further her home care
- Take vital signs daily and report to the Doctor's Office weekly
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Assisted clients with daily living activities for improved quality of life.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Organized, maintained and updated information in computer databases.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Maintained entire family's schedule and organized events.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Reduced stress for patients and families through effective communication and empathetic support.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
- Supported patients' daily living activities, improving their hospital stay experience.
Unit Secretary Med-surge Floor/ Patient Care Technician
Mizell memorial hospital
03.2019 - 09.2020
- Answer phones for third floor med surge floor, discharge patients, put in orders for admitted patients
- Make follow up appointments for discharged patients, file paperwork in appropriate charts
- Work with the charge nurse to make the day go smoothly and any clerical work designated by the floor manager
- Maintain courteous rapport with patients and family members while providing excellent customer service
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Processed lab paperwork and requests according to physicians' orders.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Provided information for patient admissions and discharges to foster timely processing.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.
- Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Assisted in reducing errors in medication administration by accurately transcribing physician orders.
- Enhanced patient care coordination by meticulously organizing patient records and ensuring timely access for healthcare professionals.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Contributed to significant reduction in patient wait times by efficiently handling patient check-ins and documentation.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
Office Manager
R and D Construction
01.2017 - 03.2019
- Front desk provides customer service, clerical and data entry duties
- Filing, answering phones, scheduling appointments, preparing documents, handling and processing payments
- Type 45 wpm, and use my advanced skills in MS office
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Senior Assistant Manager
Freds Inc.
08.2012 - 01.2017
- Process payroll, conference calls, daily cash deposits to bank
- Watch CCTV for loss prevention, email correspondence
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Make the weekly schedule to make sure all shifts are covered
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Problem-solving skills, count money and make daily and nightly deposits
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Access to safe and employee information
- Delivered top-notch customer service by addressing concerns promptly and maintaining open lines of communication with clients.
- Type up write ups for disciplinary action against employees not following company rules and policy
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Established strong relationships with vendors, negotiating favorable terms that saved costs without sacrificing quality.
- Optimized inventory controls through accurate forecasting methods and prudent purchasing decisions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Call Center Customer Service Rep
Teleperformance
07.2009 - 08.2012
- Answer phones for AT&T mobility, excellent customer service
- Take notes, document each call
- Troubleshoot, process payments, explain bill to customer
- Provide on call resolution, also provide technical support to certain customers
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Detailed payment options and explained price, receipt and billing details to customers.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Warehouse Forklift Operator
Excel Logistics
02.2005 - 07.2009
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
- Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Safeguarded quality of products stored in the warehouse by ensuring proper stacking techniques and adherence to weight restrictions while operating a forklift.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Assisted with periodic physical inventory counts, ensuring accuracy and integrity in stock records through meticulous tracking of items moved via the use of a warehouse forklifter.
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Fostered positive working relationships with colleagues and supervisors, promoting teamwork and collaboration within the warehouse environment while executing daily forklift tasks.
- Manually counted Number of picked and packaged orders for any loss.
Education
Certificate Diploma - Medical Transcription/medical Records
Penn Foster Career School
Scranton, PA02-2025
High School Diploma -
STRAUGHN HIGH SCHOOL
Andalusia, AL05-1999
Skills
- Vital Signs
- Hospital Experience
- Supervising Experience
- Help desk
- Nursing
- Google Docs
- CCTV
- Home Care
- Store management
- Negotiation
- Typing
- Operating systems
- Research & Development
- Medical Records
- Cash register
- Medical Terminology
- Medical Office Experience
- HIPAA
- Customer service
- Management
- Conflict management
- Caregiving
- Cash handling
- Sales
- Payroll
- Live chat
- Security
- Meal Preparation
- Office Management
- Quality Assurance
- Loss Prevention
- Communication skills
- Medication Administration
- Manufacturing
- Clerical Experience
- Windows
- Analysis skills
- Technical support
- Patient Care
- Leadership
- Hospitality
- First aid and safety
- Physical therapy assistance
- Client documentation
- Medication administration
- Care plan assessment
- Medical equipment operation
- State regulations
- Client safety and first aid
- Respectful and compassionate
- Flexible schedule and availability
- Strong ethics
- Problem-solving
- COVID-19 safety policies
- Time management
- Housekeeping
- HIPAA compliance
- Multitasking and organization
- Patient management
- Patient assessments
- Hoyer lifting equipment
- Verbal and written communication
- Active listening
- Special needs care
- Compassionate communication
- Verbal and written communication skills
- Client transportation
- Records maintenance
- Records management
- Incident reporting
- Medical records management
- Medical office administration
Certification
- Forklift Certification, 11/06, Albany Technical College
- CPR Certification
- First Aid Certification
Assessments
- Retail customer service, Proficient, 07/23
- Work style: Reliability, Proficient, 07/22
- Home health aide skills, Proficient, 06/23
- Management & leadership skills: Impact & influence, Proficient, 08/24
- Medical receptionist skills, Proficient, 08/22
- Home health aide skills, Proficient, 08/24
- Call center customer service, Proficient, 08/22
- Nursing assistant skills, Proficient, 08/24
- Customer focus & orientation, Proficient, 07/22
- Attention to detail, Proficient, 07/22
- Work style: Reliability, Proficient, 06/23
- Sales skills, Proficient, 08/24
- Administrative assistant/receptionist, Proficient, 04/23
- Forklift safety, Proficient, 02/21
- Customer service, Proficient, 06/23
Timeline
Private caregiver and Patient Care Technician and data entry
Independent Contractor/Self Employed
09.2020 - Current
Unit Secretary Med-surge Floor/ Patient Care Technician
Mizell memorial hospital
03.2019 - 09.2020
Office Manager
R and D Construction
01.2017 - 03.2019
Senior Assistant Manager
Freds Inc.
08.2012 - 01.2017
Call Center Customer Service Rep
Teleperformance
07.2009 - 08.2012
Warehouse Forklift Operator
Excel Logistics
02.2005 - 07.2009
- Forklift Certification, 11/06, Albany Technical College
- CPR Certification
- First Aid Certification
Certificate Diploma - Medical Transcription/medical Records
Penn Foster Career School
High School Diploma -
STRAUGHN HIGH SCHOOL
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