Summary
Overview
Work History
Education
Skills
References
Timeline
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Peyton C. Lyles

Peyton C. Lyles

Summary

Dedicated Customer Service professional with entrepreneurial experience and proven leadership abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Freelance Designer

Lifelyles, LLC.
06.2021 - Current
  • Conducted site visits and meetings with clients to gather necessary information for successful project execution.
  • Coordinated installations of fixtures, furniture, artwork ensuring proper placement alignment within each space according plan specifications.
  • Revitalized underperforming spaces by implementing creative interior design strategies.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
  • Selected furniture, lighting and accessories to enhance design concepts.
  • Collaborated with contractors and suppliers for smooth execution of design plans.
  • Presented design proposals to clients to establish clear project expectations and goals.
  • Prepared product and layout documents implementing diverse design concepts.
  • Provided exceptional customer service throughout the entire design process, ensuring timely communication with clients at all stages.
  • Determined personalized needs, tastes and design preferences through thorough client consultations.
  • Oversaw installation of finishes, furniture and other design elements to control final product.

Shop Owner

Lifelyles Gifts & Interiors
06.2021 - Current
  • Oversee business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop's overall success.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Prepared annual budgets and monitored financial objectives.
  • Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
  • Analyzed customer feedback and shopper trends to inform display designs.
  • Created interior displays to promote products in alignment with sales objectives.
  • Enhanced brand identity by designing visually appealing marketing materials and graphics.

Sales Manager, Operations Manager, Assistant

Stock & Trade Design Co.
03.2018 - 06.2021
  • Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
  • Kept detailed records of calls placed incoming and outgoing.
  • Set up delivery appointments according to schedule availability.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
  • Reported issues to higher management with great detail.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Created employee schedules to align coverage with forecasted demands.
  • Managed day-to-day staffing and handled scheduling for all store employees.

Retail Sales Key Holder

Tommy Hilfiger
09.2017 - 04.2018
  • Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Assisted management in creating employee schedules that ensured adequate staffing during peak hours without compromising operational efficiency.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
  • Participated in inventory management to maintain accurate stock levels and minimize shrinkage.
  • Trained new team members on store procedures, policies, and sales techniques for consistent performance.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with store management to achieve monthly sales targets and goals.
  • Increased customer satisfaction by providing personalized assistance and recommendations.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Retail Sales Consultant

American Eagle Outfitters
07.2016 - 02.2017
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Worked well in a team setting, providing support and guidance.

Education

Bachelor of Arts - Communications Management

University of Alabama At Birmingham
Birmingham, Alabama
12.2020

Skills

  • Quality Assurance
  • Problem-Solving
  • Customer Service
  • Team Player
  • Business Operations
  • Operations Management
  • Networking and partnerships
  • Customer Relations
  • Business marketing

References

  • Shannon Wells

Manager at Stock & Trade Design Co. + Owner of M.P.Dawson Mercantile

(205) 381-1906


  • Leanne Cates

Owner at Leanne Cates Interiors

(205) 585-3876


• Sherri Johnstone

Co-Manager at Stock & Trade Design Co.

(205) 427-9876


Timeline

Freelance Designer

Lifelyles, LLC.
06.2021 - Current

Shop Owner

Lifelyles Gifts & Interiors
06.2021 - Current

Sales Manager, Operations Manager, Assistant

Stock & Trade Design Co.
03.2018 - 06.2021

Retail Sales Key Holder

Tommy Hilfiger
09.2017 - 04.2018

Retail Sales Consultant

American Eagle Outfitters
07.2016 - 02.2017

Bachelor of Arts - Communications Management

University of Alabama At Birmingham

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Peyton C. Lyles