Peyton (Makani) Sambajon
El Dorado Hills,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Oral and Facial Surgery Center. Skilled in office management and customer service, I excel in creating efficient, welcoming environments and building strong relationships. My meticulous attention to detail and ability to manage appointments effectively have consistently improved operational efficiency.
Overview
5
5
years of professional experience
Work History
Front Office Staff Member
Oral and Facial Surgery Center
10.2024 - Current
- Established rapport with regular guests, fostering loyalty and repeat business through personalized service.
- Maintained confidentiality of guest information, adhering to data privacy regulations and hotel policies to protect the security of sensitive personal details.
- Coordinated with housekeeping staff, ensuring proper room preparation and timely turnover.
- Streamlined check-in and check-out processes for improved efficiency and reduced waiting times.
- Maintained a well-organized front desk area, creating a welcoming environment for guests.
- Processed payments efficiently, ensuring accurate billing records and minimizing discrepancies.
Shift Lead
Lazi Cow
03.2021 - 09.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Cashier
Julians Patisserie and Cafe
03.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Managerial Economics
University of California Davis
Davis, CA06.2024
High School Diploma -
Oak Ridge High School
El Dorado Hills06.2018
Skills
- Reception duties
- Filing systems
- Appointment Scheduling
- Document Management
- Meeting Arrangements
- Positive Attitude
- Customer Service
- Valid Driver's License
- Verbal Communication
- Relationship Building
- Office Administration
- Organizing and Categorizing
- Scheduling appointments
- Office Management
- Meticulous attention to detail
- Excel spreadsheets
Timeline
Front Office Staff Member
Oral and Facial Surgery Center
10.2024 - Current
Shift Lead
Lazi Cow
03.2021 - 09.2024
Cashier
Julians Patisserie and Cafe
03.2020 - 02.2021
Bachelor of Science - Managerial Economics
University of California Davis
High School Diploma -
Oak Ridge High School
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