Pez Quintiliani
Bellevue,WA
Summary
Dynamic Clinic Coordinator at Seattle Humane with a proven track record in optimizing patient flow and enhancing client relations. Skilled in effective multitasking and workflow optimization, I spearheaded training programs that improved staff integration and reduced wait times by 20%. Committed to fostering teamwork and collaboration to elevate clinic operations.
Experienced with managing clinic operations and improving patient care processes. Utilizes organizational and communication skills to enhance team coordination and clinic efficiency. Track record of successfully implementing procedures that streamline workflow and improve patient satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinic Coordinator
Seattle Humane
08.2018 - Current
- Assist in patient scheduling and appointment management to optimize clinic operations. Average of 45 surgery patients per day and 7-10 wellness patients per day.
- Supported medical staff with administrative tasks, enhancing workflow efficiency. Collecting medical history, preparing paperwork prior to appointments, and supporting when needed to keep schedule on track.
- Organized patient intake processes, ensuring timely collection of necessary information. Requesting records from previous clinics prior to date of visit, collecting all information needed from clients at the time of booking.
- Monitored inventory levels of reception supplies, assisting in procurement as needed. Examples include; Cones for surgery patients, rabies tags, flea medications, client take home packages, and office supplies.
- Facilitated training for new staff on clinic administration protocols and procedures to ensure consistency. Created most of the current SOPs and training materials.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Implemented a comprehensive training program for new staff members, resulting in quicker integration into the clinic team and increased overall performance. I was previously the only Clinic Coordinator and had very minimal training, I understood the need for proper training going forward and created training documents and other materials, as well as adapting them into different learning styles based upon the employee.
- Assisted in hiring new clinic staff members, conducting interviews and evaluating candidates based on skills and cultural fit within the team dynamic.
- Coordinated successful community outreach events to raise awareness about the clinic''s services and promote health initiatives. Assisting in monthly offsite clinics with free services for the community, providing resources and information for animals and humans alike.
- Improved interdepartmental communication by being the liaison between the vet services department and multiple departments in the shelter. Streamlining effective communication and getting tasks completed for them in a timely manner.
- Optimized patient experience by consistently monitoring and addressing feedback collected through reviews and clients communications.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Coordinated patient movements through clinic from waiting areas to examination rooms. Ensuring rooms are ready for clients and patients, checking in with clinic staff on progress of appointments to ensure accurate wait times, and checking in and out of clients in a timely, positive interaction.
- Spearheaded and implemented new projects to expand scope of engagement. Once the clinic was able to open after the pandemic, researched curbside options to find the best procedures to support the clients and the clinic. Found online booking and payment servies to keep everything no contact. Implemented a text check in service to provide streamlined communication with clients during the curbside period. Designed client information documents for post surgery and post wellness visit information, to be emailed or given to clients at the time of check out. Various other projects/updates as client feed back was collected.
Education
High School Diploma -
Marion County High School
Jasper, TNSkills
- Teamwork and collaboration
- Verbal and written communication
- Prioritization
- Initiative-taking
- Effective multitasking
- Reception area maintenance
- Client relations
- Schedule coordination
- Workflow optimization
Certification
- Licensed Medical Clerk - 9/4/26
Timeline
Clinic Coordinator
Seattle Humane
08.2018 - Current
High School Diploma -
Marion County High School
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