Hi, I’m
Francesca Pezzino
Miami,FL
Summary
I am an experienced flight attendant with excellent organizational skills and good cultural awareness. I have a strong knowledge of service excellence and take pride in finding attention to detail. My ability to deliver a bespoke and unique experience for each guest perfectly blends with my willingness to exceed their expectations. I believe that my positive and professional attitude, desire to learn and dynamic interpersonal skills make me an asset to your organization.
Overview
13
years of professional experience
Work History
Vista
Corporate Flight Attendant
06.2023 - Current
Job overview
- Enhanced passenger satisfaction by providing exceptional in-flight service and anticipating their needs.
- Delivered personalized meal service to accommodate dietary restrictions and preferences of high-profile guests.
- Maintained immaculate cabin appearance, adhering to strict cleanliness standards for a luxury travel experience.
- Managed inventory of in-flight supplies, ensuring adequate stock levels for each journey.
- Demonstrated adaptability by successfully managing various aircraft types with differing layouts and amenities during my tenure as a corporate flight attendant.
AlumierMD
Sales & Marketing Executive
07.2022 - 05.2023
Job overview
- Effectively acted as a liaison between our Marketing and Sales teams
- Oversaw sales, marketing, and business development goals
- Trained new distributors in the European Market and provided coaching as needed to maintain company sales success
Lumenis BE
Account Manager
11.2021 - 06.2022
Job overview
- Continually researched new business opportunities in the market
- Collaborated with sales team members to identify growth opportunities and develop strategies to seize them
- Effectively built and maintained long-lasting client relationships
- Identified client needs and suggested appropriate services to enhance client experience.
Real Medical S.r.l.
Accounting / Administration
09.2020 - 10.2021
Job overview
- CEO Business and Administration assistant
- Orders Managing and Monitoring, B2B_B2C In National and International Enviroment
- Managing Costumers Relationships
- Office Manager
Emirates Airlines
First Class Flight Attendant
02.2014 - 01.2021
Job overview
- Created memorable flying and traveling experiences by connecting people from all over the world whether they were on business or leisure journeys
- Delivered nothing less but the highest quality customer service by always paying attention to details, working under pressure, and in fast-paced environments
- Learned to work well independently while being a productive team member where communication and problem solving were the main skills
Aviation Services
Customer Service Agent
07.2011 - 11.2013
Job overview
- Provided superior customer service to clients by addressing all questions and concerns
- Trainer of new seasonal employees (Easy Jet)
- Check-In and Boarding procedures
NBC NEWS
Director Personal Assistant
12.2012 - 04.2013
Job overview
- Served as an assistant to the Press Office personnel and acted as a first point of contact for visitors and television crew
- Translator Italian - English
Education
Locust Valley High School
Diploma
Roma Tre University
Business Administration
12.2013
Skills
- Knowledge of Service Excellence
- Catering order skills
- Menu Preparation
- Silver Service
- Wine & Food pairing
- Food plating
- Flower arrangements
- Origami
- Prioritization
- Anticipating customers' needs
- Strong Work Ethic
- Confidentiality & Privacy Protocols
- Troubleshooting
- Excellent Communication Skills
Personal Information
- Place of Birth: Italy
- Date of Birth: 10/14/1992
- Dual passport holder: ITALIAN / AMERICAN
Awards
01/2019, Star of the Month, Emirates Airlines
Timeline
Corporate Flight Attendant
Vista
06.2023 - Current
Sales & Marketing Executive
AlumierMD
07.2022 - 05.2023
Account Manager
Lumenis BE
11.2021 - 06.2022
Accounting / Administration
Real Medical S.r.l.
09.2020 - 10.2021
First Class Flight Attendant
Emirates Airlines
02.2014 - 01.2021
Director Personal Assistant
NBC NEWS
12.2012 - 04.2013
Customer Service Agent
Aviation Services
07.2011 - 11.2013
Locust Valley High School
Diploma
Roma Tre University
Business Administration