Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Garcia

Miami,FL

Summary

Seeking to my experience and skills I have obtained through my years of work experience and I am well- organized and efficient with strong skills, work well in a high-pressure environments, I'm also an adaptive team player with the ability to work well with others, management , leaders and also with consumers face to face and through telecommunication verbal interaction in person on the phone or through email, with the ability to find an resolution to any concerns and or challenges presented. My motivation is highly authentic. Dynamically, a self-starter, focus detail to my work, great service and self-oriented. I am an excellent Leader and have years of customer service experience, a great collaborator while working in diverse environments with Managerial Asset promoting equality with being an outstanding and impactful motivational colleague and communicator.

Overview

10
10
years of professional experience

Work History

OTCHS Customer Care

CVS Health
12.2020 - Current

*Supporting The OTCHS Department Products

*Handling Inbound & Outbound Calls

*Servicing Consumer

*1 on 1 Paling-Soft Training

*Innovating ways to promote growth, product enhancements & services.

*Resolving Escalated Calls / Finding Resolutions.

*Completing on Task & Projects

*Attending, Weekly or Monthly meetings with Management team and leaders.

*Data entry Adherence

*Order Intake / Tracking

*Call Escalation

*Provider Assistance


Administrative Assistant

T-Y Group
04.2016 - 11.2020

*Meeting Support

*Department support of emails, fax, & phone calls

*Oversee reception area

*Coordinate inventory orders, office supplies & travel arrangements

*Screen resumes submitted to company

*Greet numerous visitors, including VIPs, & vendors

*Direct customer service support

*Direct support of accounting department with document uploads

Administrative Trouble Shooter (ATS)

Miami-Dade County Elections Department
02.2016 - 03.2016

*Assist voters and clerk

Executive Assistant/Receptionist/Guest Port /Customer Service Representative

Resorts World Bimini
11.2013 - 01.2016

*Coordinate daily meetings & travel arrangements

*Greet clients & guests

*Distribute daily mail & packages

*Purchasing office supplies

*Trouble shoot issues for guest

*Check-in process at Port of Miami for guest, technicians, contractors, & employees sailing out from Port on The Bimini Superfast Ship

*Support Sales calls


Education

High School Diploma -

Balboa High School
Panama

Skills

15 years of Customer Service experience & 4 years of Leadership Role

Fluent in English / Spanish- 50% understanding & speaking

Excellent written, verbal & communication skills, with an eye for detail

Extremely productive in high volume, high stress, and focused environment while receiving feedback well Inbound & Outbound Call Experience

Documentation - Customer Service -Health Insurance - Sales-Retail background

55 WPS on Keyboard

Proficient in the use of Microsoft Office & Mac desktop software Highly productive in the use of major computers software I am a Self-starter with a can-do attitude that can help my peers & department to move forward

Timeline

OTCHS Customer Care

CVS Health
12.2020 - Current

Administrative Assistant

T-Y Group
04.2016 - 11.2020

Administrative Trouble Shooter (ATS)

Miami-Dade County Elections Department
02.2016 - 03.2016

Executive Assistant/Receptionist/Guest Port /Customer Service Representative

Resorts World Bimini
11.2013 - 01.2016

High School Diploma -

Balboa High School

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Pamela Garcia