P. Gabriella Thomas
Lakeland
Summary
I am capable of handling multiple tasks on a daily basis and I am a very creative person especial when approaching a problem that needs to be solved. I am dependable person who is great at time management, and always energetic and eager to learn new skills. I have experience as working as part of a team and individually. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Affiliate Marketer
Self Employed Services
06.2023 - Current
- Designed and implemented advertising and public relations activities.
- Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Monitored social media questions and comments and appropriately responded.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Monitored trends in social media, industry, and competitive landscape to create new material.
Termite Inspector
Massey Services Pest Prevention
07.2022 - 06.2023
- Educated and advised customers on preventive measures to reduce pest infestations.
- Complied with safety guidelines and regulations with during pest control processes.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Drove to customer residences and places of business to inspect for pests.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Performed general pest control solutions such as termite inspections and treatments.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Inspected commercial and residential buildings and structures for pest issues.
- Fostered excellent service leading to positive online reviews.
- Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
- Prepared detailed reports to provide information on pest activity and recommend corrective actions.
Customer Service Specialist
Massey Services Pest Prevention
12.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Constant Observation Attendant
Lakeland Regional Health
06.2020 - 12.2021
- Document patient behaviors and report abnormalities to supervisor
- Report any environmental or behavioral issues to supervisor
- Assist nurses and patient care assistants with patient needs
- Constantly supervise baker acted patients on medical floors of hospital
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Maintained clean and safe environment to promote patient safety and comfort.
- Delivered high-quality care to mental health patients in hospital facility.
Hostess and Busser
Glory Days Grill
02.2020 - 07.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Completed daily side work and opening and closing duties without fail.
Art Production Assistant
Third Rail Studios
06.2019 - 10.2019
- Manage petty cash in amounts up to $500
- Organize all areas within my department
- Make copies
- Run errands as needed to facilitate management satisfaction
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Fostered highly communicative, collaborative team culture on visual product projects.
- Interfaced with art director, designer, production manager and print producer.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Executive Administrative Assistant
Praxis Business Architecture LLC
05.2019 - 12.2019
- Handled confidential information in professional manner.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated travel arrangements and bookings for executive staff.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
Gymnastics Coach
Gymnastics Etc
11.2017 - 03.2019
- Gymnastics and After-School, Creating a safe environment to teach young girls how to properly do gymnastics
- Supervise 30 students e support and assistance to students throughout the after- school day
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Assessed student progress and provided feedback to improve technique and performance.
- Collaborated with coaches, students, and administrators to run high-quality program.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Coordinated after-school activities contributing to individual student growth and development.
- Built productive, lasting connections with individual students.
- Led new staff in guidance activities in classrooms and small group settings.
- Counseled individuals and small groups of children, focusing on personal, social and emotional growth and development.
Education
High School Diploma -
Lakeland Senior High School
Lakeland, FL05.2019
Skills
- Teamwork and Collaboration
- Enforcing Rules and Regulations
- Microsoft Word
- Asset Coordination
- Program Development and Management
- Update Logs and Reports
- First Aid
- Coordinate Schedules
- Administrative Leadership
- Wound Care
- Critical Thinking
- Complex Problem-Solving
Certification
- CPR Certified
Languages
English
Native or Bilingual
Timeline
Affiliate Marketer
Self Employed Services
06.2023 - Current
Termite Inspector
Massey Services Pest Prevention
07.2022 - 06.2023
Customer Service Specialist
Massey Services Pest Prevention
12.2021 - 07.2022
Constant Observation Attendant
Lakeland Regional Health
06.2020 - 12.2021
Hostess and Busser
Glory Days Grill
02.2020 - 07.2020
Art Production Assistant
Third Rail Studios
06.2019 - 10.2019
Executive Administrative Assistant
Praxis Business Architecture LLC
05.2019 - 12.2019
Gymnastics Coach
Gymnastics Etc
11.2017 - 03.2019
High School Diploma -
Lakeland Senior High School
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