Pha Ung

Hainan Airlines and Starlux Airlines

• Supervise daily operations of passenger services staff, ensuring compliance with safety regulations and customer service standards.
• Supervise all aspects of flight operations, including seat management, meal coordination, and special passenger handling. Act as the main point of contact for the flight, ensuring compliance with airline policies, resolving passenger issues, coordinating with the staff, and leading the ground team to maintain smooth operations, and high service standards.
• Supervise and train passenger service agents to maintain high service standards, ensuring that all tasks are performed efficiently and professionally.
• Oversaw team performance to verify quality service and compliance with specifications.
• Oversaw employee work schedules and delegated daily assignments.

Korean Airlines, Condor Airlines and Eva Airlines

• Operated computerized system to handle ticketing and check-ins.
• Assisted passengers with inquiries about flight details, baggage policies, and airport procedures while providing excellent customer service to create a positive travel experience.
• Processed passenger check-ins, issued boarding passes, and ensured baggage was correctly tagged and sent to the appropriate flight.
• Ensured adherence to airline policies, security protocols, and documentation requirements, including verifying travel documents, such as passports and visas.
• Supported passengers with special needs, such as unaccompanied minors, elderly passengers, and those requiring wheelchair assistance, ensuring their comfort and safety.