Phabyola Michel
Coral Springs,FL
Summary
Committed adjuster with experience in analyzing claims, determining coverage, and guiding customers through the claims process while providing remarkable customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Represented Claim Examiner
Universal Property & Casualty Insurance
Fort Lauderdale, FL
10.2019 - 03.2020
- Handle complex investigation of property claims including coverage issues.
- Handle complex attorney represented investigation of claims including coverage issues.
- Knowledgeable on insurance contract coverages, claim management and related terminology.
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Maintained accurate and current claim file/damage documentation and dairies throughout the life cycles of the claim process to ensure proper tracking and handling consistent with establish guidelines and expectations.
- Determined policy coverage through analysis of investigation data and policy terms.
- Delivered exceptional customer service to clients by communicatinginformationandactivelylisteningto concerns.
Claim Examiner
Security First Insurance
Daytona Beach, FL
05.2016 - 10.2019
- Investigated properties, classified damages, and created estimates outlining repair costs.
- Examined claims forms and other records to determine property insurance coverage.
- Establish reserves for indemnity and expense as required.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Participating in Virtual inspection program and created estimates outline repair costs.
- Reviewed insurance policies to determine appropriate levels of coverage and assist with approval or denial letters.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Customer Service Team Leader
Qatar Airways
Fort Lauderdale, FL
01.2011 - 04.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones, faxes and emails.
- Provided primary customer support to internal and external customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Bachelor of Arts - Business Administration
01.2023
Skills
- Flexible & Adaptable
- Complex Problem Solving
- Self-motivated professional
- Proficient with Microsoft Words applications
- Claims Handling and Investigation
- Organization and Time Management
- Customer Service
Certification
- Certified: State Farm Auto Certified, Prime Consulting Group-
- State Farm Fire Certification
- State Farm Fire Estimatic Certification
Timeline
Represented Claim Examiner - Universal Property & Casualty Insurance
10.2019 - 03.2020
Claim Examiner - Security First Insurance
05.2016 - 10.2019
Customer Service Team Leader - Qatar Airways
01.2011 - 04.2016
Broward College - Bachelor of Arts, Business Administration
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