Phadonya Horne
Charlotte,NC
Summary
Detail-oriented and patient-focused medical assistant with a strong background in customer service and healthcare operations, seeking to leverage transferrable skills in to a role as a Client Services Manager in the insurance industry. Eager to apply expertise in client relations, team leadership, and process optimization to drive exceptional service delivery and contribute to business success. Advanced abilities in computer literacy and software, and demonstrates the capability to adapt to any sector.
Overview
12
12
years of professional experience
Work History
Volunteer
Stolen Lunches: Give Blessing Bags
01.2024 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Personal Care Assistant
Gentle Touch Home Care
12.2023 - Current
- Development and implementation of daily methods and strategies to prevent falls in order to preserve the safety of the client
- Utilize universal precautions to decrease environmental pathogens for the prevention of disease and infection
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Communicate any concerns, client requests, or grievances to supervisory staff to ensure continuity of care.
NPM Nails
Proprietor / Nail Technician
01.2022 - Current
- Manage all scheduling, completing inventory, and ordering supplies based on salon business trends
- Practice proper infection control in all procedures to contribute to the prevention of infection and disease
- Develop and implemented methods to optimize client retention and loyalty
- Handling escalated issues and complaints in a timely manner, striving to achieve satisfactory resolutions and maintain positive client relationships.
Promptcare Hometown Respiratory
Intake Coordinator
05.2019 - 12.2021
- Acted as the primary point of contact for clients, addressed inquiries, concerns, and requests promptly and professionally
- Collected and analyzed data related to client interactions, service delivery, and outcomes
- Offered training and mentorship to team members to enhance their skills and performance
- Ensured that client services complied with relevant regulations, standards, and organizational policies.
M*Modal/ Aquity Solutions
Remote Medical Scribe
04.2018 - 05.2019
- Collaborated with healthcare team members to optimize workflow efficiency and ensured timely and accurate record-keeping
- Facilitated communication between physician, medical team, and patients, relaying pertinent information and assisting with administrative tasks
- Documented patient encounters in real-time, ensuring accurate and detailed electronic health records
- Maintained confidentiality and adhered to HIPAA regulations while handling sensitive patient information.
Sanger Heart & Vascular Institute
Registered Medical Assistant
10.2015 - 02.2018
- Accessed monitor reports, routing reports to designated clinicians, and reporting all critical monitor transmissions to the care team
- Contacted patients in order to schedule appointments for heart monitor placements
- Monitored vital signs and progress/regress in the patient's physical and mental condition
- Communicated with the patients on a personal level to learn their problems and provide companionship while providing solutions to queries.
Novant Health Blakeney Family
RMA to Lead Physician
04.2012 - 09.2015
- Proactively communicated with clients to gather feedback, assess satisfaction levels, and identify opportunities for improvement
- Performed all clerical duties including medical records, scheduling, and patient telephone calls
- Directed, supervised and evaluated work activities of medical, clerical, service, maintenance, and other personnel
- Developed and maintain strong relationships with clients to understand their needs and ensure satisfaction.
Novant Health Huntersville Medical Center
Registered Medical Assistant
- Analyzed the effectiveness of any implemented changes and made adjustments as necessary to drive continuous improvement
- Answered patient questions and if needed discussed patient symptoms with doctor and relayed doctor instructions to patients
- Checked in patients, interviewed patients for symptoms and patient history, recorded patient vital signs, performed EKG's, performed intra-muscular injection
- Implemented the care plan as directed by the Physician or RN.
Education
Onychology
North Carolina Nails Academy
Charlotte, NC08.2020
Associate of Science - Medical Assisting
Keiser University
Fort Lauderdale, FL02.2010
Skills
- Documentation accuracy
- Policy Interpretation
- Insurance Verification
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Caseload Management
- Team Collaboration
- Relationship Building
- Advanced oral and written communication skills
- Insurance policy coverage knowledge
- Client Interviewing
Education Certification
- Registered Medical Assistant Certification, 8/2010
- Manicurist Licensing, NC Nails Academy, 9/2020
Timeline
Volunteer
Stolen Lunches: Give Blessing Bags
01.2024 - Current
Personal Care Assistant
Gentle Touch Home Care
12.2023 - Current
NPM Nails
Proprietor / Nail Technician
01.2022 - Current
Promptcare Hometown Respiratory
Intake Coordinator
05.2019 - 12.2021
M*Modal/ Aquity Solutions
Remote Medical Scribe
04.2018 - 05.2019
Sanger Heart & Vascular Institute
Registered Medical Assistant
10.2015 - 02.2018
Novant Health Blakeney Family
RMA to Lead Physician
04.2012 - 09.2015
Novant Health Huntersville Medical Center
Registered Medical Assistant
Onychology
North Carolina Nails Academy
Associate of Science - Medical Assisting
Keiser University
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