PHADRIA M. EDMOND
Memphis,TN
Summary
To obtain a more challenging position with a company, utilizing abilities developed through past and present skills and experience. I've been successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
23
23
years of professional experience
Work History
Billing Specialist
Metropolitan Inter-Faith Association
08.2016 - 03.2024
- Capture, enter and maintain schedules for enrollees in several funding programs for billing purposes
- Perform QA on service authorizations, status reports, to and from providers of home delivered and congregate meals
- Collect, analyze, and manipulate data to create spreadsheets, invoices, and reports to show billing, billing trends, schedules, and meal counts for meal delivery, billing, and auditing purposes
- Researched and resolved billing discrepancies to enable accurate billing and provided timely responses to enhance customer satisfaction.
- Generated monthly billing and posting reports for management review.
- Perform other duties as assigned by supervisor(s).
- Created improved filing system to maintain secure client data.
Account Clerk
Aging Commission Of The Mid-South, Shelby County Government
04.2008 - 08.2016
- Enter and maintain billing records for enrollees in ED Waiver/CHOICES per TennCare specifications, as well as for enrollees in HCBS and HDM programs per TCAD specifications
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
- Worked with vendors and management to resolve issues quickly.
- Managed collection process effectively by maintaining open lines of communication with clients, leading to fewer outstanding balances.
- Implemented new procedures for office functions when needed.
- Created and distributed invoices and processed and records accurate and current.
- Assisted in preparation of monthly financial statements by compiling necessary data accurately and efficiently for upper management review.
- Set up and updated Excel spreadsheets to track financial data.
- Reduced invoice errors with meticulous data entry and thorough verification procedures.
- Developed working relationships with associates, employees of other departments and representatives of other organizations.
- Used database to monitor and maintain consumer records as well as those of various providers and case management agencies
- Troubleshoot software issues
- Maintained compliance with all established guidelines and legal requirements.
Data Entry Specialist
Aging Commission Of The Mid-South, Shelby County Government
12.2000 - 04.2008
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
- Provided exceptional support during critical deadlines or high-pressure situations, working extended hours as needed to ensure project completion on time.
Education
Some College (No Degree) -
Women in Community Service
Memphis, TNTennessee Technology Center
Memphis, TN01.2005
Skills
- Ability to type approximately 60 wpm with 97 percent accuracy
- Able to key alpha-numeric at 10,000 kph per hour as well as numeric at 13,000 kph with same amount of accuracy
- Ability to operate various types of software, office, and mailroom equipment and able to generate reports in several software programs
- Ability to exhibit excellent organizational skills, proficient, and detailed oriented
- Ability to multi-task, train others, and work with minimum supervision
- Ability to Collect, assess, manipulate, and identify patterns in data
- Ability to create mechanisms for exploring structured, semi-structured, and unstructured data
- Ability to examine data for trends and clues to boost service
- Ability to perform QA on documents and data to ensure data integrity
- Ability to generate insights from available information
References
Available Upon Request
Timeline
Billing Specialist
Metropolitan Inter-Faith Association
08.2016 - 03.2024
Account Clerk
Aging Commission Of The Mid-South, Shelby County Government
04.2008 - 08.2016
Data Entry Specialist
Aging Commission Of The Mid-South, Shelby County Government
12.2000 - 04.2008
Some College (No Degree) -
Women in Community Service
Tennessee Technology Center
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