Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Phaedra Brown

Patient Service Representative
Newark,NJ

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Patient Service Representative

RadNet
07.2023 - Current
  • Answer phones and greet incoming patients and visitors.
  • Perform patient registration and insurance verification, and collect co-pays.
  • Guide patients through this sometimes difficult process by kindly talking them through the steps and answering their questions and concerns.
  • Coordinate with office staff for timely care of patients.
  • Schedule patients for exams, obtain insurance authorizations, and input/update patient information in our medical system.
  • Participate in various projects and/or meetings, occasionally travel to our other OC sites to receive training and/or help with coverage, and complete other tasks as assigned by management.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience

Pharmacy Technician

Duane Reade Pharmacy
02.2018 - 10.2021
  • Typed and entered over 200 prescriptions daily, checking for accuracy in medication dosage and directions
  • Updating and correcting patients' personal information as necessary in Intercom Plus system
  • Help pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
  • Assist pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
  • Restock automated medication dispensing equipment
  • Answer incoming phone calls and addressed questions from customers and healthcare providers
  • Collect co-payments or full payments from customers
  • Assist patients in minimizing medical expenses by recommending generic alternative prescription medications

Practicum Student (Internship)

Monroe College; Morris Heights Health Center
05.2016 - 07.2016
  • Followed school and classroom policies, regulations, dress codes and schedules.
  • Worked in team environment to maintain high levels of productivity
  • Recorded patient information and vital signs, forward to preceptor for data entry
  • Administered tests including: Hemoglobin A1c using Centrifuge, Glucose, urine culture for pregnancy, throat swab for Strep, vision test using eye chart, EKGs, administered 14 venipunctures, HIV
  • Provided consultation to patients about test results
  • Greeted patients into welcoming environment
  • Actively listened to customers' requests, confirming full understanding before addressing concerns

Office Assistant Intern

Health Department (Crisis Intervention Center)
06.2010 - 08.2011
  • Assembled packets for newcomers' meetings, rentals and marketing purposes.
  • Sorted and organized files, spreadsheets and reports.
  • Upheld office schedule and calendar to coordinate workflow and meetings.
  • Provided administrative and executive support to clients
  • Answered phones in professional manner
  • Created brochures for domestic violence victims, providing tips on diffusing aggressive behavior, as well as resources for counseling
  • Created Excel reports to organize clients' personal information, appointments and payments
  • Interacted with over 30 staff members who attended group meetings to discuss improvements to ensure clients received quality care

Education

Associate of Applied Science - Health Services

Hudson County Community College
Jersey City, NJ
05.2001 -

Skills

    Confidentiality and HIPAA

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Software

MS Word

Excel

PowerPoint

ICD 9/10

Certification

Certified Phlebotomy & EKG Technician , MedCa Certifications - (Medical Career Training Center)

Timeline

Patient Service Representative

RadNet
07.2023 - Current

Certified Phlebotomy & EKG Technician , MedCa Certifications - (Medical Career Training Center)

11-2018

Pharmacy Technician

Duane Reade Pharmacy
02.2018 - 10.2021

Practicum Student (Internship)

Monroe College; Morris Heights Health Center
05.2016 - 07.2016

Office Assistant Intern

Health Department (Crisis Intervention Center)
06.2010 - 08.2011

Associate of Applied Science - Health Services

Hudson County Community College
05.2001 -

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Phaedra BrownPatient Service Representative