Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phaedra Miller

Monterey,CA

Summary

Versatile team member offering years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Enjoys surpassing customer’s expectations by being patient and empathetic.

Overview

13
13
years of professional experience

Work History

Personal Shopper

Instacart
San Francisco, CA
04.2020 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked productively with customers to meet order requirements and service expectations.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Loaded and unloaded orders at customer's homes or locations.

Co Owner

Two Wheel Tours
Monterey, CA
06.2019 - Current
  • Greeted and assisted many customers every day and gathered information about each reservation.
  • Increased customer service ratings significantly through personable service.
  • Used Fare Harbor software to record customers check-ins. And updated customer information and collected payment for tours.
  • Collaborated with co owner to resolve requests and issues efficiently.
  • Increased revenue by implementing new ideas that resulted in increased amount of customers per day.

Library Assistant

Murrieta Public Library
Murrieta , CA
07.2008 - 05.2015
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Collected and processed fines on overdue library materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Answered questions from patrons and helped to find desired materials.
  • Maintained circulation desk for lending periodicals and books to patrons.
  • Safeguarded library book and periodical inventory.
  • Maintained secure environment by monitoring visitors at front desk.
  • Mentored library volunteers and coordinated work assignments.
  • Maintained accurate records and confidentiality of library book and periodical inventory.
  • Kept detailed records of lending transactions and library users.
  • Marketed library's many services to visitors and patrons through active communication.

Education

Pharmacy Technician Certificate

Boston Reed
Banning, CA

Liberal Arts And Sciences

Rancho Santiago College
Santa Ana, CA

Skills

  • Customer Service
  • Guest Satisfaction
  • Attention to Detail
  • Confidential Records Management
  • Organization and Planning
  • Effective Multitasking
  • Verbal and Written Communication
  • Prioritizing Orders
  • Upbeat and Outgoing Attitude
  • Team goals
  • Accurate Money Handling
  • Cash Register Systems

Timeline

Personal Shopper

Instacart
04.2020 - Current

Co Owner

Two Wheel Tours
06.2019 - Current

Library Assistant

Murrieta Public Library
07.2008 - 05.2015

Pharmacy Technician Certificate

Boston Reed

Liberal Arts And Sciences

Rancho Santiago College

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Phaedra Miller