Phaigan Johnson
Las Vegas,NV
Summary
Hospitality professional with 14 years of experience, specializing in brand enhancement and operational excellence. Proven track record of leveraging strong organizational skills and innovative strategies to elevate company profiles. Committed to fostering growth through creative problem-solving and a results-driven approach.
Overview
15
15
years of professional experience
Work History
Senior Executive Housekeeping Manager
Luxor Hotel and Casino
04.2021 - Current
- Responsible for managing the department's guest service standards and initiatives, productivity standards, coaching the leadership team to optimize performance, and strategizing department-wide solutions for guest experience issues.
- Lead multiple levels of experienced leaders in the implementation and sustainability of policies, operating procedures, and directives as part of the Collective Bargaining Agreement; maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction, ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.
- Responsible for leading significant improvement initiatives and processes to enhance performance for employees and leaders in the department.
Assistant Executive
The Signature at MGM Grand
06.2015 - 04.2020
- Responsible for managing guest service standards, maximizing productivity, coaching, and training the management team, and union employees.
- Improve standard operating procedures for the department.
- Admin role: responsible for overseeing the payroll, scheduling, and status board team.
- Leading the team to meet the goals set forth by the leadership team.
- Collaborate with all departments to ensure optimized guest service.
Floor Manager
The Signature at MGM Grand
07.2013 - 06.2015
- Daily responsibilities included overseeing and ensuring the smooth operation of the assigned area.
- Supervise, train, direct, and assist all employees assigned to the area.
- Conduct daily briefings, and schedule meetings with Guest Room Attendants and House Persons.
- Ensure the cleanliness of rooms, hallways, lockers, and lobbies, and that all work is done properly.
- Perform daily written guest room inspections in accordance with department standards.
- Monitor Guest Room Attendants and House Persons' work productivity and communicate any areas below departmental standards to the assigned Executive Assistant Housekeeper.
- Counsel and discipline employees who violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service.
- Perform other job-related duties as requested
Guest Room Attendant
The Signature at MGM Grand
11.2009 - 07.2013
- Provided friendly and courteous service to guests.
- Cleaning up to ten credits daily.
- Ensuring tools are kept clean, and well-organized.
- Uphold the MGM Resorts brand.
Education
ART OF ASSOCIATES DEGREEE -
CSN
02.2021
High school Diploma -
Desert Pines
06.2009
Bachelor’s - Early Childhood Development
Nevada State University
Skills
- Adaptability to Change
- Strong Organizational Skills
- Task Prioritization Skills
- Effective Leadership
- Strong Technical Skills
- Operational management
Timeline
Senior Executive Housekeeping Manager
Luxor Hotel and Casino
04.2021 - Current
Assistant Executive
The Signature at MGM Grand
06.2015 - 04.2020
Floor Manager
The Signature at MGM Grand
07.2013 - 06.2015
Guest Room Attendant
The Signature at MGM Grand
11.2009 - 07.2013
ART OF ASSOCIATES DEGREEE -
CSN
High school Diploma -
Desert Pines
Bachelor’s - Early Childhood Development
Nevada State University
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