PHAKAMILE SHEZI

Private Care

01.2021 - 01.2025

Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Ensured child safety through diligent supervision and adherence to established protocols.
Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
Taught children to organize toys, wash hands, and share by leading by example.
Collaborated with parents to develop individualized care plans addressing specific needs of their children.
Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
Supported cognitive development with age-appropriate learning materials and engaging educational games.
Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
Encouraged children's emotional and social development.
Responded to inquiries from parents and guardians.
Handled daily administrative tasks efficiently to minimize time away from children.
Helped children develop motor skills in preparation for preschool and kindergarten.

Frontier Communications

01.2021 - 11.2023

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Educated clients on current promotional offerings and products using persuasive selling tactics.

Real Estate Management

03.2015 - 12.2020

Maintained clean and organized store displays to enhance shopping experience.
Helped restock shelves and ensure products were readily available for customers.
Processed sales transactions and handled cash register with accuracy.
Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Built rapport with repeat customers, fostering long-term loyalty to the brand.
Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Identified upselling opportunities, contributing to increase in average transaction value.
Conducted weekly inventory audits to ensure accuracy in stock levels.
Monitored sales trends to advise management on potential inventory adjustments.

RAWSON PROPERTY

02.2016 - 09.2020

Organized team schedules efficiently, ensuring appropriate coverage during peak hours and optimal use of resources.
Collaborated with team members to complete large-scale projects within tight deadlines while maintaining exceptional quality.
Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Rotated linens in storerooms and replenished when supplies ran low.
Completed special housekeeping actions such as turning mattresses on set schedule.

Summary