Phala Herron
Rancho Santa Margarita,CA
Summary
Energetic leasing consultant that offers a wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Career Solutions
575 Anton Blvd #630, Costa Mesa, CA 92626
01.2024 - Current
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
ABA Therapist
Maxim Healthcare
500 S Main St Suite 600, Orange, CA 92868
01.2024 - Current
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Developed and maintained strong relationships with clients'' families, resulting in increased trust and collaboration in the therapeutic process.
- Collaborated with multidisciplinary teams of professionals to develop cohesive care plans for individuals with ASD and other developmental disabilities.
- Increased client independence by teaching essential life skills such as self-care routines, meal preparation, and household management.
- Provided ongoing parent coaching and education to empower families in supporting their child''s development at home.
Leasing Consultant
InterSolutions
Orange, CA
01.2023 - Current
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Orange County Foster Family
Self Employed
Orange County CA
02.2018 - Current
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Identified appropriate community resources and provided referrals for services.
- Interviewed family members to assess situations, capabilities and problems.
Founder of Nonprofit
SOS Project
California
02.2017 - Current
- Interacted and worked closely with children, guardians and staff to better understand and resolve specific youth life issues.
- Identified appropriate community resources and provided referrals for services.
- Maintained positive, compassionate and respectful environment for individuals to feel safe.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Met other supervisors and business leaders to plan and guide workflow and operations.
- Cared for children of various ages and assisted with feeding, dressing and directing activities.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Enforced rules to teach good manners and maintain safe environment.
- Instructed children in health and personal habits involving eating, resting and hygiene habits.
- Participated in professional development learning opportunities to increase knowledge.
Caregiver
IHSS Public Authority
Los Angeles, CA
06.2016 - 03.2022
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Education
Some College (No Degree) - Liberal Arts And General Studies
Clayton State University
Morrow, GAAssociate of Arts - Social Work & Communications
Irvine Valley College
Irvine, CACertificate - Real Estate
IVC
Irvine, CASkills
- Incident reports
- Visitor assistance
- Cultural resource monitoring
- Nature hikes
- Park regulations and safety
- Natural resources promotion
- Event planning
- Group activities
- Group presentations
- Leadership
- Basic math
- Computer skills
- Creative Problem-Solving
- Fair Housing Policies
- Application Management
- Customer Service
- Clear Communication
- Organized Mindset
- Property Tours and Inspections
- Basic Mathematics
- Sales Techniques
- Background Checks
- Background Check Process
- Lease Agreements
- Local Market Conditions
- Reporting and Correspondence
- Lease Oversight
- Property Maintenance
- Collection Actions
- Business Partnerships
- Prospecting Assistance
- Business Processes and Procedures
- Lease Renewals
- Lead Conversion
- Lending
- Record Preparation
- Market Research
- Administrative Oversight
- Vendor Contract Negotiations
- Issue Escalation
- Leasing and Sales
- Cash Handling
- Lease Writing
- Property Management
- Contract Negotiation
- Application Verification
- File Management
- Phone and Email Etiquette
- Business Development
- Flexible Schedule
- Staff Management
- Property Marketing
- Training and Mentoring
- Microsoft Office Suite
- Interpersonal relations
- Marketing strategies
- Adaptability and flexibility
- Public speaking
- Building rapport
- Decision-making abilities
- Lease administration
- Financial analysis
- Strong communication
- Effective negotiation
- Client Relations
- Payment Collection
- Complaints Investigation
- Maintenance Oversight
- Office Staffing
- Financial Oversight
- Codes Compliance
- Work Planning
- Dispute Handling
- Repair Planning
- Competitive Research
- Relationship Building
- Market Trends
- Community Engagement
- Team Collaboration
- Account Management
- Application Processing
- Event Planning
- Resident Retention Programs
- Customer service expertise
- Conflict resolution
- Sales proficiency
- Attention to detail
- Social media management
- Client retention
- Time management
- Problem-solving abilities
- Organizational capabilities
- Market Tracking
- Data Entry
Timeline
Leasing Consultant
Career Solutions
01.2024 - Current
ABA Therapist
Maxim Healthcare
01.2024 - Current
Leasing Consultant
InterSolutions
01.2023 - Current
Orange County Foster Family
Self Employed
02.2018 - Current
Founder of Nonprofit
SOS Project
02.2017 - Current
Caregiver
IHSS Public Authority
06.2016 - 03.2022
Some College (No Degree) - Liberal Arts And General Studies
Clayton State University
Associate of Arts - Social Work & Communications
Irvine Valley College
Certificate - Real Estate
IVC