Phalen Seedorf

• Assembled electrical panels adhering to safety and quality standards.
• Interpreted wiring diagrams to ensure accurate component placement.
• Operated hand and power tools for efficient panel fabrication.

Drive forklift and delivery truck when needed.

• Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
• Trained and mentored staff in tire service techniques and customer interaction best practices.
• Implemented process improvements to enhance workflow efficiency and reduce service times.
• Managed inventory levels using point-of-sale systems to streamline stock replenishment.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Increased overall revenue by upselling additional services and products during routine maintenance visits.

• Answered phones,made appointments,did most of the billing and ordering
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Hired, trained and supervised team of service staff members to meet business goals.