PHALLA SAN
Tracy,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Manager
Whitecap Construction
Stockton, CA
06.2017 - Current
- Created reports on sales trends, inventory levels, and financial data.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored employee attendance records, timekeeping, and payroll information.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Resolved conflicts between team members in an effective manner.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Warehouse Manager
Whitecap Construction
HAYWARD, CA
07.2009 - 07.2017
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Established or monitored specific supply chain-based performance measurement systems.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Operated forklifts to fill or empty overhead spaces.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Counter Salesperson
Whitecap Construction
Hayward, CA
04.2006 - 06.2009
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Ensured compliance with safety regulations when handling hazardous materials.
- Maintained cleanliness of checkout area by wiping down counters and restocking supplies.
- Recommended, selected and located merchandise based on customer desires.
- Processed credit card payments securely according to established policies and procedures.
- Cleaned shelves, counters and tables to maintain organized store.
- Ensured shelves were stocked with the correct merchandise.
- Greeted customers and provided excellent customer service.
Warehouse Lead
Whitecap Construction
Hayward, CA
04.2004 - 04.2006
- Placed products on conveyors for final wrapping and shipment.
- Tracked outgoing orders to provide shipping status to customers.
- Protected company inventory by maintaining and organizing storage areas.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Issued supplies, materials and products to team members based on information from requisitions.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Skills
- Inventory management
- Sales analysis
- Customer service
- Conflict resolution
- Performance evaluation
- Time management
- Delegation skills
- Recruiting and interviewing
- Warehouse operations
- Problem-solving
- Microsoft office expertise
- Multitasking and organization
- Operations management
- Workplace safety compliance
- Policy enforcement
- Forklift operation
- Warehouse organization
- Team building
Certification
- forklift Trainer and certified
Accomplishments
2012 First choice Champion award.
2017 First choice Champion award.
In grateful recognitions of your outstanding performance, Productivity and dedicated service, Championing the first choice success principle & objective.
Timeline
Assistant Manager
Whitecap Construction
06.2017 - Current
Warehouse Manager
Whitecap Construction
07.2009 - 07.2017
Counter Salesperson
Whitecap Construction
04.2006 - 06.2009
Warehouse Lead
Whitecap Construction
04.2004 - 04.2006
Similar Profiles
Epitacio MolinaEpitacio Molina
Purchasing Agent at Whitecap ConstructionPurchasing Agent at Whitecap Construction
KEVIN UMBELKEVIN UMBEL
Lead Warehouse Associate at Whitecap ConstructionLead Warehouse Associate at Whitecap Construction
Hector PlaceresHector Placeres
Account Manager/ Multi Family Specialist at RamTool Construction Supply/ Whitecap Construction SupplyAccount Manager/ Multi Family Specialist at RamTool Construction Supply/ Whitecap Construction Supply
RODELYN VILALERODELYN VILALE
Assistant Leader - Workforce Optimization at RHAssistant Leader - Workforce Optimization at RH
Lori WiehlLori Wiehl
Mortgage Loan Processor / Jr Underwriter at Land Home Financial ServicesMortgage Loan Processor / Jr Underwriter at Land Home Financial Services