Summary
Overview
Work History
Education
Skills
Timeline
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Phallenetia Roach

Human Resource Manager
Lawrenceville,Ga

Summary

Well-qualified Human Resource Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

14
14
years of professional experience

Work History

Cutomer Experience Proffesional

Lowes Home Improvment
03.2022 - 02.2023
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Human Resources Manager/Platoon Sergeant

United States Army
05.2011 - 12.2020
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Monitored and handled Soldiers claims involving performance-based and harassment incidents. (EEO)
  • Maintained payroll and benefits for Soldiers in various battalions, minimizing financial discrepancies through detailed program management.
  • Motivated Soldiers through special events, incentive programs, and recreational events and applied changes from constructive feedback. (FRG Leader)
  • Implemented performance reviews (NOCER) evaluations and created motivational strategies to elevate HR team results.
  • Facilitated onboarding sessions and on-the-job training for new Soldiers, bolstering career position knowledge and skillset.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Enhanced team workflows and job satisfaction by coordinating communication between Company Commanders and junior enlisted Soldiers.
  • Facilitated successful policy implementation(Standard Operating Procedures) and enforcement to maintain legal and operational compliance.
  • Fostered positive work environment through team building events and program.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Devised recruitment policies for over 75,000-new trainees over 65 companies.

Human Resources Specialist

United States Army
09.2008 - 04.2011
  • Supervised three sections ensuring all content material met the compliance laws of the Department of the Army policies and regulations
  • Created filing systems to implement the accountability of military personnel records in accordance with the Army Records Information
  • Prepared statistical data reports for the Battalion and Brigade Commanders
  • Updated Soldiers W-4s and financial accounts,
  • Processed and managed Group Life Insurance Data and Forms (SGLV) and Form 2058, DD Form 93, and the service members
  • Developed the battalion on-line Cyber system for submission of Command and Staff slides increasing efficiency of submittal by 98%
  • Conducted Army Substance Abuse Program training for the Battalion consisting of 72 permanent party personnel and over 300 students, increasing awareness by 90%
  • Certified DD 285 Postal Clerk
  • Served as an HR Specialist performing operational assignments in CHRA
  • Improved practices with keen analysis and evaluation and immediate observation of procedural and regulatory deficiencies
  • Advised management on recruitment strategies
  • Provided position management and classification support
  • Commended for supportive, executive advisory on military personnel issues that resulted in overall efficiency and smooth flow of Human Resource Development
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Monitored Soldiers attendance and performance, addressing issues in accordance with company policies and procedures.

Education

Master of Arts - Human Reosurces

American Public University
02.2022

Bachelor of Arts - Human Resources Management

American Public University System
Charles Town, WV
10.2019

Skills

  • Customer Satisfaction
  • Customer Experience
  • Program Promotion
  • POS Inventory System Operation
  • Accounting Records
  • Item Scanning
  • Billing Procedures
  • Financial Records
  • Recordkeeping Compliance
  • Inventory Records Accuracy
  • Microsoft Office
  • Workflow Schedules

Timeline

Cutomer Experience Proffesional

Lowes Home Improvment
03.2022 - 02.2023

Human Resources Manager/Platoon Sergeant

United States Army
05.2011 - 12.2020

Human Resources Specialist

United States Army
09.2008 - 04.2011

Master of Arts - Human Reosurces

American Public University

Bachelor of Arts - Human Resources Management

American Public University System

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Phallenetia Roach Human Resource Manager