Phallon Taylor
Memphis,TN
Summary
Team Leadership & Operations | Management | Marketing & Sales Support | Business Development
Influential sales and marketing management professional offering 4+ years of success in exceeding revenue targets, leading high-performing teams, and cultivating memorable customer experiences. Strategically designs customer-centric solutions, assesses operational deficiencies to increase positive functionality, and develops productive working partnerships. Comprehensive knowledge of products, competitors, and markets to surpass company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Pie Tap Pizza Workshop + Bar
07.2023 - 12.2023
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Management Trainee
Penske Truck Rental
12.2022 - 07.2023
- Leveraged creative problem-solving, critical thinking, and organizational skills during interaction with enterprise clients daily to increase customer retention
- Collaborated with the sales department to increase revenue and hit target sales goals by attending sales appointments, edifying products and services, and gaining new markets of business
- Verified inspection qualifications are met on the fleet of commercial vehicles assigned to the location.
Hospitality Key/Jr. Manager
PF Chang’s Restaurant
09.2021 - 12.2022
- Supervised and supported the development of 5+ hostesses in collaboration with managing partners
- Coordinated community events and mutually beneficial partnerships to increase location brand awareness, visibility, and voice for location
- Govern the flow of sales to adjust resources, implement protocols and procedures to optimize productivity, and ensure above-satisfactory ranking with the local health inspection department.
Processing Analyst
Nike
06.2021 - 03.2022
- Proposed opportunities for improvement on production inefficiencies and defects before product releases to the executive management team
- Administered interactive training to 20+ new hires on high-performance initiatives in diverse job functions
- Introduced collaborative initiatives to meet company goals and increase team collaboration.
Lab Support Specialist
Quest Diagnostics Laboratory
08.2019 - 05.2021
- Supplied strategic support to lab associates in efforts to maintain high-performing and timely workflow
- Coordinated identification numbers to patient data optimizing blood samples for accurate lab testing
- Eliminated 100% threatening risk challenges with medical equipment to uphold health code standards during risk procedures
- Reconciled supply and demand requirements to capture quality inventory control on medical supplies.
Education
Bachelor of Science - Marketing Management
University of Memphis
Memphis, TN08.2021
Skills
- End-To-End Customer Experience Brand Partnerships & Relationships Continuous Process Improvement
- Customer Success Cross-Functional Collaboration Business & Client Intelligence Customer Retention
Certification
Tableau| Salesforce | Google Workspace Certifications and Training| MOS Excel Certification-Office Specialist| Hootsuite Platform Certification - Hootsuite Academy
Timeline
Restaurant Manager
Pie Tap Pizza Workshop + Bar
07.2023 - 12.2023
Management Trainee
Penske Truck Rental
12.2022 - 07.2023
Hospitality Key/Jr. Manager
PF Chang’s Restaurant
09.2021 - 12.2022
Processing Analyst
Nike
06.2021 - 03.2022
Lab Support Specialist
Quest Diagnostics Laboratory
08.2019 - 05.2021
Bachelor of Science - Marketing Management
University of Memphis
Tableau| Salesforce | Google Workspace Certifications and Training| MOS Excel Certification-Office Specialist| Hootsuite Platform Certification - Hootsuite Academy
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