Phalone Mboungou
Monroe,GA
Summary
Motivated and results-driven Sales Account Manager with a strong background in B2B sales, client relationship management, and business development within the manufacturing and industrial sectors. Experienced in Salesforce CRM, lead management, and supporting complex sales cycles. Recognized for strong communication, attention to detail, and consistent performance in fast-paced environments. Fluent in English and French.
Overview
9
9
years of professional experience
Work History
Key Account Manager
SGS North America
02.2025 - 06.2026
- Manage a portfolio of manufacturing and industrial clients to support testing and certification services. Use Salesforce CRM daily to manage client pipelines, leads, and communication history. Partner with operations and technical teams to prepare proposals and ensure timely project delivery. Maintain strong client relationships and identify opportunities for account growth and cross-selling.
Sales Support Specialist
SGS North America
03.2024 - 02.2025
- Supported the sales team with proposal preparation, quotes, and client communication. Entered and maintained accurate client data and opportunities in Salesforce CRM. Assisted with client follow-ups and lead qualification to streamline account manager workflows. Coordinated with customer service and lab teams to ensure smooth project handovers.
Outbound Sales Representative
Price Industries
03.2023 - 02.2024
- Conducted outbound outreach to prospective clients and qualified new business opportunities. Scheduled appointments, prepared quotes, and tracked all sales activities in CRM systems. Collaborated with internal teams to improve communication and customer experience.
Data Analyst
Mud Pie
01.2019 - 08.2023
- Extracted, cleaned, and analyzed sales data to support management decisions. Created Excel and SQL-based reports and dashboards for performance tracking. Streamlined reporting processes to improve data accuracy and efficiency.
Front Desk Supervisor
Hilton Hotel
05.2017 - 07.2020
- Supervised and trained a 10-member front desk team to deliver excellent guest experiences. Oversaw daily operations, resolved escalations, and maintained a 95% guest satisfaction rate.
Education
Associate of Arts - Business Administration
Borough of Manhattan Community College
New York, NY06-2015
Certification - Data Business
Google
05-2023
Certificate - IT Support Specialist
Generation USA
06-2022
Bachelor of Science - Information Technology
Georgia Gwinnett College
Lawrenceville, GA12-2027
Skills
- Salesforce CRM Management
- B2B Sales & Account Management
- Client Retention & Relationship Building
- Quote & Order Processing
- Lead Qualification & Follow-Up
- Market Research & Business Development
- Cross-Functional Team Collaboration
- Data Reporting & Sales Analysis
Timeline
Key Account Manager
SGS North America
02.2025 - 06.2026
Sales Support Specialist
SGS North America
03.2024 - 02.2025
Outbound Sales Representative
Price Industries
03.2023 - 02.2024
Data Analyst
Mud Pie
01.2019 - 08.2023
Front Desk Supervisor
Hilton Hotel
05.2017 - 07.2020
Certificate - IT Support Specialist
Generation USA
Associate of Arts - Business Administration
Borough of Manhattan Community College
Certification - Data Business
Google
Bachelor of Science - Information Technology
Georgia Gwinnett College
Languages
English: Fluent
French: Native