Pham Nguyen
Arlington
Summary
Motivated student with strong technical skills, and a background in retail and customer service. Proven ability to handle challenging tasks with speed, accuracy, and courtesy under pressure. Experience in cash handling, POS systems, and inventory management, excelling in customer-facing roles. Strong communicator and problem solver, adaptable to diverse customer needs while ensuring efficient transaction processes.
Overview
3
3
years of professional experience
Work History
Boba Barista
1102 Bubble Tea & Bites
Arlington
06.2024 - 01.2025
- Assisted customers with customizing their drinks with toppings like tapioca pearls or jellies.
- Completed daily paperwork such as sales reports and inventory tracking logs.
- Recorded sales transactions into point-of-sale system accurately.
- Ensured proper storage of food products according to health regulations standards.
- Checked quality of ingredients used in beverages before serving them to customers.
- Performed basic maintenance tasks such as wiping down surfaces, cleaning coffee makers.
- Provided excellent customer service by addressing customer inquiries promptly and professionally.
- Maintained cleanliness of work area, equipment, and utensils throughout shift.
- Communicated effectively with team members regarding work schedules and customer needs.
- Informed customers on food allergies associated with certain ingredients used in boba tea creations.
- Operated cash register to process payments from customers.
- Followed safety guidelines when handling hot liquids during beverage preparation.
Barista Trainer
Target
Grand Prairie
05.2023 - 05.2024
- Participated in regular meetings with store managers to discuss employee performance metrics.
- Managed cash register and processed transactions with accuracy and integrity.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Explained goals and expectations required of trainees.
- Devised programs to develop executive potential among employees in lower-level positions.
Barista Trainer
HMSHost
Dallas
04.2022 - 04.2023
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Assisted in developing new recipes for specialty drinks that meet corporate guidelines.
- Evaluated employee progress throughout the course of their training program.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Developed detailed lesson plans to ensure consistent delivery of training materials.
- Ensured compliance with local health regulations related to food preparation, storage, sanitation.
- Monitored staff performance to ensure adherence to company standards.
- Organized group trainings with multiple trainers to maximize efficiency and effectiveness of instruction.
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
Restaurant Server
Mon Viet Cafe
Arlington
08.2021 - 03.2022
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Monitored inventory levels of all products used in restaurants operations.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Accurately tallied checks at the end of each shift.
- Communicated effectively with kitchen staff regarding order status updates.
- Followed up on guest requests in a timely manner.
- Greeted and seated customers promptly, courteously, and professionally.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Assisted other servers as needed during peak hours or special events.
- Processed payments from customers using cash registers or POS systems.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
AAS.Business Administration- Accounting - Accounting
Tarrant County College
Fort Worth, TX05-2027
CPR - Health-Care Providers
Tarrant County College
Fort Worth, TX08-2023
GED -
Tarrant County College
Fort Worth, TX02-2023
Skills
- Financial analysis
- Inventory management
- Customer service
- Point-of-sale operation
- Sales reporting
- Team collaboration
- Employee training
- Effective communication
- Problem-solving abilities
- Team building
- Retail management
Timeline
Boba Barista
1102 Bubble Tea & Bites
06.2024 - 01.2025
Barista Trainer
Target
05.2023 - 05.2024
Barista Trainer
HMSHost
04.2022 - 04.2023
Restaurant Server
Mon Viet Cafe
08.2021 - 03.2022
AAS.Business Administration- Accounting - Accounting
Tarrant County College
CPR - Health-Care Providers
Tarrant County College
GED -
Tarrant County College
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