Phan Vu
Summary
Experienced and personable Restaurant Service professional with a strong background in providing exceptional customer service in fast-paced dining environments. Skilled in all aspects of front-of-house operations, including greeting guests, taking orders, delivering food and beverages, and ensuring guest satisfaction. Possess a thorough knowledge of menu items, specials, and promotions to effectively upsell and enhance the overall dining experience. Proven ability to work well under pressure, multitask efficiently, and collaborate with team members to deliver outstanding service. Seeking to leverage my expertise and passion for hospitality to contribute to a dynamic restaurant team.
Overview
2
2
years of professional experience
Work History
Barista
Ma Juicy
09.2022 - Current
- Highly skilled in crafting various coffee-based beverages, including lattes, cappuccinos, and espresso shots
- Exceptional customer service skills with a friendly and approachable attitude
- Experienced in taking orders efficiently and accurately, handling cash transactions, and maintaining a clean and organized work environment
Cashier and Barista
Tram Cream Coffee
06.2024 - 10.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restaurant Service
Pho Lu
10.2023 - 03.2024
- Provided exceptional customer service by taking and delivering food orders promptly with accuracy and professionalism
- Demonstrated knowledge of menu items, ingredients, and specials to assist customers in making informed dining decisions
- Assisted with bussing tables, refilling drinks, and supporting other front-of-house tasks as needed to enhance the overall dining experience
Education
Medical
Orange Coast College
Costa MesaSkills
- Customer Service: Creating a welcoming and friendly atmosphere, clearly conveying information and listening to customers’ needs, calm and professional, even with difficult customers
- Food Safety: Adhering to health and safety regulations regarding food handling and cleanliness, balancing trays and navigating crowded dining areas without accidents
- Menu knowledge: Understanding the menu, including ingredients, preparation methods, and dietary restrictions, quickly learning new procedures, technologies, or menu items, being knowledgeable about promotions, specials, and new menu items
Languages
Fluent in English and Vietnamese
Advanced (C1)
Spanish
Advanced (C1)
Custom Section
Timeline
Cashier and Barista
Tram Cream Coffee
06.2024 - 10.2024
Restaurant Service
Pho Lu
10.2023 - 03.2024
Barista
Ma Juicy
09.2022 - Current
Medical
Orange Coast College
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